Harshilkumar Prajapati
St. John's,NL
Summary
Expert professional with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Engineer
Service Technician
Surat, Gujarat, India
10.2019 - 05.2024
- Resolved customer service requests within the given time frame.
- Installed, configured and commissioned new customer equipment according to specifications.
- Provided technical support for customers on site or remotely via phone or email.
- Kept records of parts and equipment used in projects to update inventory.
Customer Support Service Engineer
MONOTECH SYSTEMS LIMITED
SURAT, GUJARAT
06.2014 - 09.2020
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Provided training on how to use newly released products and services.
- Developed solutions to improve customer service experience.
- Assisted customers with installation, configuration and setup of products and services.
- Maintained detailed records of customer requests, incidents, resolutions.
- Provided remote troubleshooting and support for software and hardware problems.
Education
High School Diploma -
Gujrat Technological University
Gujarat, India.08-2013
Skills
- Installation coordination
- Technical Support
- Equipment Assembly
- Equipment Installation
- Parts Replacement
- Preventive Maintenance
Certification
- Professional Konica Minolta Certified
- Associate Konica Minolta Certified
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Service Engineer
Service Technician
10.2019 - 05.2024
Customer Support Service Engineer
MONOTECH SYSTEMS LIMITED
06.2014 - 09.2020
High School Diploma -
Gujrat Technological University
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