Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Harshilkumar Prajapati

St. John's,NL

Summary

Expert professional with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Engineer

Service Technician
Surat, Gujarat, India
10.2019 - 05.2024
  • Resolved customer service requests within the given time frame.
  • Installed, configured and commissioned new customer equipment according to specifications.
  • Provided technical support for customers on site or remotely via phone or email.
  • Kept records of parts and equipment used in projects to update inventory.

Customer Support Service Engineer

MONOTECH SYSTEMS LIMITED
SURAT, GUJARAT
06.2014 - 09.2020
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Provided training on how to use newly released products and services.
  • Developed solutions to improve customer service experience.
  • Assisted customers with installation, configuration and setup of products and services.
  • Maintained detailed records of customer requests, incidents, resolutions.
  • Provided remote troubleshooting and support for software and hardware problems.

Education

High School Diploma -

Gujrat Technological University
Gujarat, India.
08-2013

Skills

  • Installation coordination
  • Technical Support
  • Equipment Assembly
  • Equipment Installation
  • Parts Replacement
  • Preventive Maintenance

Certification

  • Professional Konica Minolta Certified
  • Associate Konica Minolta Certified

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual

Timeline

Service Engineer

Service Technician
10.2019 - 05.2024

Customer Support Service Engineer

MONOTECH SYSTEMS LIMITED
06.2014 - 09.2020

High School Diploma -

Gujrat Technological University
Harshilkumar Prajapati