Harshil Patel
Etobicoke,Canada
Summary
Client-focused finance associate with excellent relationship building and communication skills. Track record of delivering high-quality client services through education and advocacy. Offering strong critical thinking skills and deep understanding of requirements. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deli clerk
Real Canadian Superstore
Toronto, Canada
06.2024 - Current
- Strong customer service skills and the ability to build relationships with Team Members and Customers
- Ability to lead, coach, motivate and work in a fast paced environment
- Strong computer skills and ability to quickly learn new systems
- Ownership to resolve issues with a sense of urgency
- Effective communication and listening skills
- Strong creativity skills and ability to create eye catching displays
- Ability to role model and inspire behaviour consistent with our values
- Merchandise, manage inventory and schedule to meet financial objectives
FC Associate
Amazon
Richmond, Ontario
10.2025 - 01.2026
- Operated warehouse equipment for efficient handling of goods.
- Collaborated with team members to prepare orders for shipment.
- Maintained cleanliness and safety standards in work areas.
- Monitored quality of products during packaging and shipping processes.
- Implemented process improvements to streamline workflow efficiency.
- Communicated effectively with supervisors regarding operational issues.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed and shipped orders to customers with speed and precision.
Business Operations Lead
Lambton College
Toronto, Canada
09.2024 - 12.2024
- Led operational project teams delivering weekly business objectives in coordination with ecommerce and merchandising functions.
- Developed and maintained internal communication plans ensuring project alignment across teams.
- Applied Agile methodologies to manage project scope, risk, and documentation while contributing to digital integration initiatives.
- Promoted a high-performance work environment by setting clear expectations and maintaining open communication channels between management and teams.
- Evaluated existing policies and procedures through regular audits, identifying areas for improvement in compliance with regulatory requirements.
Customer Service & Operations Associate
Gateway Newsstand
Toronto, Canada
05.2023 - 08.2024
- Handled high-pressure operations, resolving client issues promptly while maintaining service uptime and availability.
- Managed transactional data integrity, ensuring accurate records for internal reporting and customer experience optimization.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
Finance Associate
Krish Art
Surat, India
01.2021 - 03.2023
- Analyzed financial data to support budgeting and forecasting processes.
- Collaborated with team members to improve reporting accuracy and efficiency.
- Prepared financial statements in compliance with company policies and regulations.
- Reviewed expense reports to ensure alignment with budgetary guidelines and controls.
- Conducted variance analysis to identify trends and discrepancies in financial performance.
- Analyzed current procedures and developed process improvements initiatives that increased efficiency within the department.
Education
Post-Graduate Certificate - Business Administration And Management
Lambton College
Toronto, ON01.2025
BBA - Finance, Export Management
Sardar Patel University
Anand, Gujarat, India12.2021
Skills
- Warehouse operations
- Order processing
- Inventory management
- Customer service
- Team collaboration
- Quality assurance
- Effective communication
- Problem solving
- Leadership development
- Computer skills
- Critical thinking
- Customer relationship management
- E-commerce operations
- Personal Ethics
Certification
Pursuing IFIC Certification
Inbound Sales (HubSpot), 2024
Advanced Diploma in Computer Application, 2021
First Aid & CPR Training, 2023
Entrepreneurship Development, 2019
Timeline
FC Associate
Amazon
10.2025 - 01.2026
Business Operations Lead
Lambton College
09.2024 - 12.2024
Deli clerk
Real Canadian Superstore
06.2024 - Current
Customer Service & Operations Associate
Gateway Newsstand
05.2023 - 08.2024
Finance Associate
Krish Art
01.2021 - 03.2023
Post-Graduate Certificate - Business Administration And Management
Lambton College
BBA - Finance, Export Management
Sardar Patel University