HARSHIL PATEL
KITCHENER
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Experience Associate, Kitchener
Scotiabank
07.2024 - Current
- Delivering high-quality customer service by active listening to inquiries, resolving issued promptly, and ensuring customer satisfaction
- Assist customers with their banking needs, including account inquiries, transactions, and service requests, while maintaining accurate records
- Identifying and addressing customer concerns effectively and educating customers on bank products and services
- Collaborate with team members and other departments to ensure seamless service delivery and escalate issues as necessary for resolution
Front Desk / Facility Attendant
Conestoga College
01.2023 - 04.2024
- Proactively identified and addressed 100+ in-person inquiries and 50+ mail inquiries daily, demonstrating exceptional listening skills and understanding of customer needs
- Coordinated and led 35 events, including varsity games, community games, and staff events, showcasing strong organizational and leadership abilities
- Mastered equipment use in the recreation center, guiding team members in efficient setup and teardown during events
- Built enduring relationships with students, promoting recreation programs and services
- Sold 100+ memberships and processed POS transactions
Banquet Server
Royal Canadian Yacht Club
06.2023 - Current
- Coordinated and executed flawless banquets, weddings, and special events held at the Yacht Club
- Greeted and assisted guests with grace during events, ensuring their needs were met promptly
- Collaborated with kitchen staff, bartenders, and fellow servers to guarantee smooth service flow
- Thrived in a fast-paced and ever-changing environment, adapting quickly to last-minute adjustments and catering to the unique needs of each event
- Summer Job
Talent Hub Student Ambassador
Conestoga College
09.2023 - 12.2023
- Promoted Talent Hub services among students and delivered excellent customer service
- Handled in-person and online inquiries about Talent Hub and its services
- Assisted in organizing job fairs and networking events, demonstrating adaptability and teamwork skills
Student Ambassador
Conestoga College
11.2022 - 01.2023
- Adapted use of schedule-building software and demonstrated 98% accuracy in using software
- Guided 100+ students in building schedules while accomplishing 95% success in solving students' needs
- Represented the School of Business and achieved success in a performance environment and proactively engaged in a team-oriented environment
- Resolved students’ inquiries by demonstrating knowledge regarding courses and college
Education
Diploma - Business – Finance
Conestoga College
04.2024
High School Diploma - Commerce
Vidyakunj High School
05.2021
Skills
- Proactive problem-solving
- Strong Customer relationship management
- Time management
- Quick learner
- Clerical support
- Attention to detail
- Critical thinking
- Sales
- Digital Literacy
- Client Management
- Microsoft Excel expertise
- Data entry
Languages
English
Hindi
Certification
- Canadian Investments Funds Course, IFSE.
Timeline
Customer Experience Associate, Kitchener
Scotiabank
07.2024 - Current
Talent Hub Student Ambassador
Conestoga College
09.2023 - 12.2023
Banquet Server
Royal Canadian Yacht Club
06.2023 - Current
Front Desk / Facility Attendant
Conestoga College
01.2023 - 04.2024
Student Ambassador
Conestoga College
11.2022 - 01.2023
High School Diploma - Commerce
Vidyakunj High School
Diploma - Business – Finance
Conestoga College
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