Harshil Mistry
Guelph,ON
Summary
A skilled IT professional with comprehensive experience in configuring, installing, and repairing desktops, laptops, printers, modems, and other IT infrastructure components. Expert in diagnosing and resolving hardware and software issues, with a strong background in CPUs, video cards, firewalls, antivirus, and disaster recovery software. Proficient in customer and employee query logging, analyzing call logs for underlying issues, and providing solutions in line with scripted policy protocols. Demonstrated ability to manage client relationships effectively, ensuring customer satisfaction through excellent service delivery.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intern (Web Development)
Silverwing Technologies Pvt. Ltd
04.2021 - 06.2021
- Developed the "Being Critter Care" website for pet adoption using Visual Studio 2015, MySQL Server, VB.NET, HTML
- Performed Black-Box and White-Box Testing to ensure quality and functionality.
Intern (Software Quality Assurance)
Jency Software
10.2020 - 03.2021
- Led quality assurance initiatives, drafting standards and processes for software quality management
- Conducted manual testing, utilized multi-testing strategies, and provided product improvement suggestions to the development team.
Education
Master of Engineering (Computer Engineering) -
University Of Guelph
Guelph, OntarioBachelor of Engineering (Computer Science) -
Government Engineering College
Gandhinagar, GujaratSenior Secondary -
Divine Public School
Gujarat, IndiaSkills
- Testing & Troubleshooting
- Hardware & System Administration
- Virus Detection & Prevention
- Reporting & Documentation
- Data Backup & Restoration
- IT Infrastructure Enforcement
- System Upgrades & Optimization
- Information Security Management
- Preventive Maintenance
- Team Management & Leadership
- Process & Escalation Management
Certification
- 5G: Technologies, Architecture, and Protocols (Udemy)
- Data Science Course (Udemy)
- Programming in Python (Om Infotech, India | 01/2021-03/2021)
- Programming in C Language (Centre for Development of Advanced Computing, India | 04/2017-06/2017)
- Flutter and other Specialization Courses (Coursera)
Technicalcapabilities
Linux, Windows NT/Vista/9x/2000/XP/2003 Server & Workstation, Proficient in ACL, Firewall, IPsec, SSL, VPN installation, and configuration., Python, C, C++, Go, Bash, Groovy, Routing protocols (RIPv1, RIPv2, EGRP, OSPF, BGP); Infrastructure services (DHCP, DNS, SMTP, FTP, TFTP); Cisco routers, LAN/WAN, Ethernet, and voice channel., Network design, telecom infrastructure upgrades, access points, network printers., MySQL, SQL, Jenkins, Docker, Kubernetes, Git, Jira, Confluence
Personal Information
Nationality: Indian
Projects
QR Code Generator: Implemented using Python and PyQRCode package. IoT-Based Liquid Monitoring System: Published by IEEE in 'ISPCC2021' (Paper ID ISPCC2K21_159). Website for E-gift: Developed using Microsoft IIS and ASP.NET. Burger Mania: Web application for online burger sales using Firebase and React JS.
Languages
English
Native or Bilingual
Timeline
Intern (Web Development)
Silverwing Technologies Pvt. Ltd
04.2021 - 06.2021
Intern (Software Quality Assurance)
Jency Software
10.2020 - 03.2021
Master of Engineering (Computer Engineering) -
University Of Guelph
Bachelor of Engineering (Computer Science) -
Government Engineering College
Senior Secondary -
Divine Public School
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