Harshikha Sharma
Montreal
Summary
A self-starter and quick learner with a keen eye for detail. Dedicated to ensuring total customer satisfaction. Goal is to secure a position as a valuable team member, utilizing a versatile skill set that ranges from strong interpersonal abilities to effective coaching skills. Experience working in fast-paced environments, aiming to maximize everyone's experience and contribute to the team's success.
Overview
5
5
years of professional experience
Work History
IOS
- Current
- Call Center working experience
- Communicating with customers and solving their issues
- Working experience under deadlines and fast phase environment
- Experience in sales
- Deals with customers sensitive information
Customer Service Representative
Wilsons Gas Station
01.2022 - 03.2024
- Worked as a customer service representative
- 1 year working experience
- Served guest
- Customer service experience and managing
- Cash Management
Supervisor
Tim Hortons
01.2022 - 01.2023
- Developed capability to manage various responsibilities simultaneously.
- Welcomed guests politely and provided needed information
- Processed food requests promptly.
- Handled guest service while efficiently delivering meals and drinks.
- Improved capability for addressing and managing customer complaints.
- Oversaw operational cash flow and allocation.
Team lead
Think logistics
01.2020 - 01.2021
- Worked as Team lead
- Inventory Investigator
- Shipping experience
- Team work
- Working experience in deadlines
Education
Payroll And Accounting Administrative - Payroll And Accountancy
ABM College
Calgary, ABDiploma - General Business
Northern College
Toronto, ON01.2021
Skills
- Superior customer service skills and enjoys
- Working with the public Ability to work with confidential information
- Excellent verbal and written communication skills with a keen eye for detail
- Proven computer skills, including a working knowledge of MS Office
- Excellent interpersonal skills, attention to detail and high level of accuracy
- Ability to do multitasking and can handle multiple screens and accuracy while balancing performance
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
Wilsons Gas Station
01.2022 - 03.2024
Supervisor
Tim Hortons
01.2022 - 01.2023
Team lead
Think logistics
01.2020 - 01.2021
IOS
- Current
Payroll And Accounting Administrative - Payroll And Accountancy
ABM College
Diploma - General Business
Northern College
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