HARSHIKA SAINI
128 Brockley DR, SCARBROUGH
Summary
Versatile security professional with a proven track record at Logixx Security, adept in incident reporting and complex problem-solving. Excelled in roles requiring superior customer service and conflict resolution, enhancing safety and customer satisfaction. Fluent in Hindi, English, and Punjabi, demonstrating exceptional relationship-building skills across diverse environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Logixx Security
3650 Victoria Park Ave ,North York
01.2024 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Worked under the City of Oshawa
- Worked at events in the City of Toronto.
- Adaptability Across Diverse Environments: Successfully provided security services in a wide range of environments, including forests, event venues, luxury hotels, and warehouses, showcasing flexibility and professionalism.
- Event Security Leadership: Managed crowd control and access during large-scale events, ensuring smooth operations and compliance with safety regulations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Use of Force Certification
Trained in the legal and ethical application of physical intervention techniques, emphasizing minimal force and situational de-escalation.
Supervisor
Marrybrowns
199 Wentworth St W
11.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Educated staff on organizational mission and goals to help employees achieve success.
Volunteer
Rotaract Club DAV
Chandigarh
03.2022 - 04.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Assisted in recruiting, hiring and training of team members.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Education
HONOURS BACHELOR OF BEHAVIOURAL SCIENCE - BEHAVIOURAL SCIENCE
Durham College
Oshawa, ON09-2027
Skills
- Incident reporting
- Conflict resolution techniques
- Visitor tracking
- Investigation documentation
- Superior customer service
- Patrol operations
- Complex Problem-solving
- Relationship building and management
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Security Officer
Logixx Security
01.2024 - Current
Supervisor
Marrybrowns
11.2023 - Current
Volunteer
Rotaract Club DAV
03.2022 - 04.2023
HONOURS BACHELOR OF BEHAVIOURAL SCIENCE - BEHAVIOURAL SCIENCE
Durham College