Harshika
Toronto,ON
Summary
Highly motivated and detail-oriented professional with comprehensive knowledge in load booking, planning, and driver coordination. Well-versed in cross-border clearance processes and regulatory compliance, including CTPAT, FAST, ACE, ACI, PAPS, PARS, CSA, and more. Strong understanding of FTL and LTL shipments, expedited and temperature-controlled loads, Hazmat handling, and Hours of Service (HOS) and ELD regulations. Proficient in using Loadlink, DAT Power, and conducting business analysis to implement cost-effective strategies. Equipped with a solid foundation in monitoring carrier compliance, managing driver logbooks, and ensuring operational efficiency. Eager to apply academic knowledge to meet customer needs and contribute to organizational success while maintaining safety and compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Access Controller
Paragon Security
11.2022 - Current
- Regularly audited employee badge records to ensure accuracy in permissions granted, effectively preventing unauthorized entry into restricted areas.
- Provided excellent customer service to both internal and external clients while managing their access requests, ensuring a positive experience for all parties involved.
- Contributed to emergency response efforts by swiftly disabling compromised access points during security breaches.
- Conducted regular training sessions for staff members on proper access control procedures, fostering a culture of security awareness.
Team Leader
Canada's Wonderland
04.2022 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Team Member
Tim Hortons
05.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Diploma - Business
Niagara College
Toronto, ON12.2023
Skills
- Strong communication skills
- Problem solving and critical thinking
- Team leadership and management
- Multitasking and time management
- Attention to detail and accuracy
- Efficient customer service and relationship building
- Technical skills
- Adaptive to new technology and fast learner
Languages
English
Hindi
Punjabi
Certification
- Dispatch certification
- Freight brokerage certification
- Billing and invoicing certification
Timeline
Access Controller
Paragon Security
11.2022 - Current
Team Member
Tim Hortons
05.2022 - 08.2022
Team Leader
Canada's Wonderland
04.2022 - 11.2022
Diploma - Business
Niagara College