HARSHIDA PATEL
Brampton,ON
Summary
Accomplished Senior Travel Manager with a proven track record at JOURNEYER GLOBLE LLP, showcasing a blend of exceptional customer service and supplier relations skills. Leveraged industry trends awareness to achieve significant client base growth and streamline operations, enhancing efficiency and profitability. Expert in technology, ensuring smooth travel experiences and fostering strong industry partnerships. more then a 9 + years of experience in travel and tourism industry
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ( travel expert) position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Senior Travel Manager- FIT SPECIALIST
JOURNEYER GLOBLE LLP
03.2022 - Current
- Introduced innovative marketing strategies that resulted in significant growth in both new client acquisition and repeat business rates.
- Worked closely with accounting teams to ensure timely invoicing and accurate financial records, allowing for streamlined internal processes.
- Developed strong relationships with key industry partners, enhancing my company's reputation within a travel sector.
- Provided exceptional customer service throughout an entire booking process from initial consultation through post-trip follow-ups.
- Collaborated with marketing teams to promote special offers and packages, driving increased bookings and revenue growth.
- Maintained an extensive network of contacts within the travel industry, allowing for better access to exclusive deals and packages for our clients.
- Negotiated favorable contracts with vendors, resulting in cost savings and improved services for clients.
- Increased client satisfaction by implementing personalized travel itineraries tailored to individual preferences and needs.
- Assisted clients with travel emergencies or last-minute changes by efficiently coordinating alternative arrangements with minimal disruption.
- Streamlined booking processes for more efficient service and reduced wait times for clients.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Did more then 12 close group and 100 + FIT in both domestic and international travel for financial year 2023 to 2024.
Senior Travel Consultant
TRAVEL O'CLOCK PVT LTD
02.2017 - 06.2017
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during booking process.
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Provided useful travel materials such as guides, maps and event programs.
International Travel Consultant
COX AND KINGS
11.2014 - 12.2016
- Coordinated with clients for their free individual travel assistants such as honeymoon packages, leisure travel small group travel etc..
- Coordinated clients for their travel accommodations, arranging for airfare, visa, hotel and rental car reservations.
- Boosted company revenue by upselling additional services such as trip insurance, FOREX , activity bookings, and upgraded accommodations.
- Maintaining good relation with international vendors for good pricing and deals for our client.
- Followed up with customers to increase customer service with travel plans.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Organized group tours by coordinating logistics, managing budgets, and ensuring seamless experiences for travelers.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
International Travel Agent
Thomas Cook Travel
02.2014 - 08.2014
- Enhanced customer satisfaction by providing personalized travel recommendations and accommodations.
- Managed client itineraries, ensuring all travel documents were accurate and delivered in timely manner.
- Evaluated customer feedback surveys post-trip completion to identify areas for improvement-ultimately adopting changes to enhance overall travel experience.
- Negotiated competitive rates with suppliers, resulting in cost savings for travelers.
Travel Consultant
Cox And Kings
03.2011 - 11.2013
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Organized group tours, ensuring seamless experience from start to finish for all participants.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Education
DIPLOMA IN TRAVEL AND TOURISOM - Tourism -Travel Studies
ITTA
AHMEDABAD,INDIA06.2010
BACHLORE OF COMMERS - BACHELOR OF COMMERCE
GLS UNIVERSITY
AHMEDABAD, INDIA03.2009
Skills
- Supplier Relations
- Industry Trends Awareness
- Cross-cultural understanding
- Technology proficiency
- Customer Service
- Problem-Solving
- Computer Skills
- Organizational Skills
- Effective Communication
- Managing Operations and Efficiency
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Senior Travel Manager- FIT SPECIALIST
JOURNEYER GLOBLE LLP
03.2022 - Current
Senior Travel Consultant
TRAVEL O'CLOCK PVT LTD
02.2017 - 06.2017
International Travel Consultant
COX AND KINGS
11.2014 - 12.2016
International Travel Agent
Thomas Cook Travel
02.2014 - 08.2014
Travel Consultant
Cox And Kings
03.2011 - 11.2013
DIPLOMA IN TRAVEL AND TOURISOM - Tourism -Travel Studies
ITTA
BACHLORE OF COMMERS - BACHELOR OF COMMERCE
GLS UNIVERSITY
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