Summary
Overview
Work History
Education
Skills
Timeline
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HARSHI DAVE

Etobicoke

Summary

Dynamic Tech Support Advisor with a strong track record at Apple, specializing in technical troubleshooting, and exceptional customer service, aiming to leverage these skills to drive innovation in digital banking.

Overview

2
2
years of professional experience

Work History

Tech Support Advisor (Apple)

Kelly Connect
Mississauga
04.2024 - 11.2024
  • Resolved numerous customer issues related to billing, fraud, and product features through technical assistance.
  • Assisted customers with billing issues, subscriptions, and iOS app usage.
  • Applied active listening, critical thinking, and effective communication to resolve customer issues.
  • Guided customers on available digital solutions and tools, promoting self-service options based on specific needs.
  • Captured precise accounts of customer communications ensuring efficient issue resolution.
  • Evaluated software or hardware to recommend improvements or upgrades.

Team Member & Cashier

Tim Hortons
Burlington
10.2023 - 01.2024
  • Kept checkout area clean and orderly, enhancing customer experience.
  • Interacts with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
  • Effectively handled cash, coupons, and debit/credit card processing.
  • Delivered exceptional customer service to ensure satisfaction.

Customer Service Representative

Raza.com
Etobicoke
12.2022 - 09.2023
  • Handled customer issues with efficiency, maintaining high satisfaction levels.
  • Executed duties effectively by aligning with team goals and requirements.
  • Guided users through application and portal issues.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.

Education

Associate of Arts - Interactive Media Management

Conestoga College
Waterloo, ON
04.2023

Bachelor of Arts - Interior Design

Navrachana University
12-2017

Skills

  • Technical troubleshooting
  • Customer support
  • Billing investigation
  • Customer service expertise
  • Effective Relationship Management
  • Problem-Solving and Critical Thinking
  • Sales and Product Knowledge
  • Digital Banking and Technology Education
  • Effective Time Management
  • Collaborative Team Support
  • MS Office Proficiency (Word, Excel, Outlook)
  • Experience in Financial Services

Timeline

Tech Support Advisor (Apple)

Kelly Connect
04.2024 - 11.2024

Team Member & Cashier

Tim Hortons
10.2023 - 01.2024

Customer Service Representative

Raza.com
12.2022 - 09.2023

Associate of Arts - Interactive Media Management

Conestoga College

Bachelor of Arts - Interior Design

Navrachana University

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HARSHI DAVE