HARSHITA DHAWAN
Toronto,ON
Summary
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Transportation Insight
09.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Insurance Advisor
TD Insurance Home & Auto
09.2021 - 08.2022
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Developed and implemented strategies to maximize customer satisfaction.
Customer Relations Executive
Marriot Hotel
01.2019 - 08.2021
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Maintained detailed records of customer interactions to improve future experiences and identify trends or issues needing attention.
- Implemented creative strategies for engaging with customers via social media platforms resulting in increased brand loyalty and positive online reviews.
- Assisted in the development and execution of customer retention programs that helped reduce churn rates by fostering strong relationships with key clients.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
Post-Grad -
Canadore College of Applied Arts And Technology
North Bay, ONBachelor of Arts -
University Of Delhi
Skills
- Customer Focus
- Complaint Handling
- Customer service excellence
- Customer Service
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Work Prioritization
- Problem-Solving
- Time Management
- Customer Relations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Coordinator
Transportation Insight
09.2022 - Current
Insurance Advisor
TD Insurance Home & Auto
09.2021 - 08.2022
Customer Relations Executive
Marriot Hotel
01.2019 - 08.2021
Post-Grad -
Canadore College of Applied Arts And Technology
Bachelor of Arts -
University Of Delhi
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