Harshendra Singh
Surrey,BC
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Freezer Picker (Warehouse Associate)
Wallace & Carey
Delta, BC
06.2022 - 05.2023
- Maintain precise inventory records, update inventory management systems, and perform regular stock counts or audits
- Accurately and efficiently fulfill orders
- Prepare shipments for delivery, including labeling packages, coordinating transportation, and ensuring timely dispatch
- Ensure product quality is upheld throughout the warehouse process to avoid dispatching defective goods.
Operations and Customer Success Associate
Pickrr Technologies
Gurugram, Haryana (INDIA)
08.2021 - 02.2022
- Source products, services, and equipment to support daily business operations
- Tracking orders, maintaining the database for new and existing customer using ERP system
- Build strong relationships with customers to understand their needs, goals, and challenges
- Act as the primary contact for assigned customers, proactively engaging to ensure their satisfaction and retention
- Resolve customer issues through social media channels
- Establish and maintain relationships with third-party logistics providers
- Collaborate with departments such as sales, marketing, logistics, and customer support to address customer needs
- Provide insights from customer interactions to enhance overall business processes.
Supply Chain Executive
Purpleark
Gurugram, Haryana (INDIA)
08.2020 - 08.2021
- Conduct comprehensive market research to identify business opportunities and emerging trends
- Record all financial transactions, including sales, purchases, expenses, and payments, in appropriate accounting records such as journals or ledgers
- Identify and evaluate potential vendors, maintaining a database of qualified and reliable suppliers
- Manage accounts payable by recording and tracking all supplier bills and invoices, ensuring accurate documentation
- Plan and allocate resources effectively, including manpower, equipment, and materials
- Manage accounts receivable by recording and tracking all sales and customer invoices, monitoring outstanding payments, and following up on overdue accounts
- Secure warehouse spaces and facilities for inventory storage and management
- Generate and manage purchase orders
- Implement quality control measures to ensure products or services meet established standards
- Conduct regular audits to identify areas for improvement in quality processes.
Business Development Executive
Paytm
Gurgaon, Haryana (INDIA)
08.2019 - 01.2020
- Identify and qualify potential leads and prospects
- Research and gather information on potential clients and their needs
- Highlight the features and benefits of products or services offered
- Maintain and update customer databases
- Create a sense of urgency to encourage prompt decision-making
- Build and maintain relationships with existing clients
- Attend industry events and networking functions to expand the client base.
Operations Coordinator
Cancork Flooring INC
Surrey, BC
05.2023
- Keep detailed records of shipments, inventory levels, and transportation operations
- Researching and making inventory adjustments as needed utilizing various systems
- Verify documentation for both outgoing and returned shipments
- Apply quality control measures to ensure products and services comply with quality standards and meet customer expectations
- Supervise the day-to-day productivity of warehouse
- Operate Reach Truck
- Assist in regular reporting on warehouse activities, such as inventory levels, order fulfillment, and productivity metrics
- Coordinate resources, including equipment, materials, and facilities, to fulfill operational needs
- Prepare and manage shipping documentation
- Deliver outstanding customer service throughout the entire process
- Address customer inquiries via email and telephone calls
- Perform other duties as assigned by management and the team Lead.
Education
Post-Baccalaureate in Operations and Supply chain management -
Kwantlen Polytechnic University
Surrey, BC01.2024
Master’s in business administration -
GL Bajaj Institute of Management & Research
INDIA06.2019
B.com -
Commerce college of Kota
INDIA03.2017
Skills
- Operations and Supply Chain Management
- Inventory Management
- Customer relationship management
- Customer support
- Live Chat
- Order Preparation
- Shipping Documentation
- Logistics Coordination
- Risk Management
- Process Improvement
- Customer Invoicing
- Time Management
Certification
- CSCMP - Supply Chain Foundations: Manufacturing and Service Operations Professional Certificate
- Lean Six Sigma
- Data Analysis: Excel
- International Logistics
- WHMIS Certification
Internship
INDIA EXPO MART, NOIDA, UTTAR PRADESH, INDIA, IEML is India's first state of the art project for cottage sector wherein Round 'O' Clock International Marketing has been conceptualized. This state-of-the-art, multi-functional venue with a rare combination of technology merged with world-class facilities and safety standards is suitable for hosting international business-to-business exhibitions.
Timeline
Operations Coordinator
Cancork Flooring INC
05.2023
Freezer Picker (Warehouse Associate)
Wallace & Carey
06.2022 - 05.2023
Operations and Customer Success Associate
Pickrr Technologies
08.2021 - 02.2022
Supply Chain Executive
Purpleark
08.2020 - 08.2021
Business Development Executive
Paytm
08.2019 - 01.2020
Post-Baccalaureate in Operations and Supply chain management -
Kwantlen Polytechnic University
Master’s in business administration -
GL Bajaj Institute of Management & Research
B.com -
Commerce college of Kota
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