Summary
Overview
Work History
Education
Skills
Timeline
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Harsheen Kaur

Brampton,ON

Summary

Self-directed Branch Manager with adaptability to meet changing operational needs. energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

Overview

11
11
years of professional experience

Work History

Branch Manager

Easyfinancial
Bolton, Ontario
09.2021 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Grew branch from $0 to $3.2 million in just under 3 years
  • Reached out to team for tips on how to grow business
  • Supervised work of employees to keep on task for timely completion
  • Supported another branch during Open House and over-achieved target.
  • Conducted regular performance reviews for all employees in the branch.

Financial Service Representative

Easyfinancial
Brampton, Ontario
03.2020 - 09.2021
  • Review online financial loan applications, assess the applicants' financial situation not limiting to creditworthiness, perform financial analysis, and other risk assessments to improve quality of the sale and limit future collection items
  • Complete all daily administrative tasks and special assignments with an efficient and quality-driven approach
  • Delivered professional, timely, and customized financial advice to the clients
  • Used Salesforce to expertly manage financial service sales and maintain detailed records
  • Contacted payer to verify claims' receipt, identify delayed payment reasons, and initiate resolution steps to resolve identified issues.

Assistant Store Manager

Rogers Communications Inc
Brampton, Ontario
07.2017 - 09.2019
  • Ensure all team members (20 personnel) adhere to company rules and regulations
  • Complete all daily administrative tasks and special assignments with an efficient and quality-driven approach
  • Taught employees how to connect with customers, build trust, and independently handle routine concerns
  • Encouraged team-oriented culture with common sales, service, and productivity goals
  • Set clear performance expectations for employees and implemented improvement plans to help each reach targets
  • Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainers for new store managers.

Team Manager

HGS Canada
Barrie, Ontario
08.2013 - 01.2017
  • Managed employee performance for a team of 25 professionals through disciplining, coaching, and counseling
  • Developed, implemented, and enforced call center KPIs and metrics
  • Demonstrated to representatives how they can maximize sales performance on every call without reducing the quality of customer service
  • Fielded escalated calls to defuse charged situations, build solutions, and recapture customer loyalty
  • Offered representative front-line support with difficult calls or issues to maintain optimal service levels and continue developing staff abilities
  • Monitored staff performance to identify deficiencies and implement proactive improvement plans.

Education

Certificate - Business Analyst

Vastek Group
09-2023

Post Secondary Degree - Computer Science

Thompson Rivers University
Kamloops, BC
12.2009

Post Secondary Degree - Business Administration

Georgian College

Skills

  • Employee development
  • Customer Service
  • Problem Solving
  • Upselling and Cross-selling
  • Account analysis expertise
  • Teamwork and Positive Attitude

Timeline

Branch Manager

Easyfinancial
09.2021 - Current

Financial Service Representative

Easyfinancial
03.2020 - 09.2021

Assistant Store Manager

Rogers Communications Inc
07.2017 - 09.2019

Team Manager

HGS Canada
08.2013 - 01.2017

Certificate - Business Analyst

Vastek Group

Post Secondary Degree - Computer Science

Thompson Rivers University

Post Secondary Degree - Business Administration

Georgian College

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Harsheen Kaur