Harshdeep Singh
Edmonton,AB
Summary
Proactive Security Officer and Customer Service Representative with extensive experience in monitoring, patrolling, and handling high-stress situations. Skilled in report writing, incident reporting, and emergency management, with a focus on superior customer service and safety. Adept at resolving conflicts, enhancing customer satisfaction, and maintaining vigilance over security hazards. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
1
1
year of professional experience
Work History
Security Officer
Eastwood Village Apartments
2023.12 - 2024.04
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
Customer Service Representative
DMart Store
2023.03 - 2023.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Business Administration - Marketing
Nait
Edmonton, AB05.2026
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- Physical Fitness
Languages
English
Full Professional
Timeline
Security Officer
Eastwood Village Apartments
2023.12 - 2024.04
Customer Service Representative
DMart Store
2023.03 - 2023.10
Business Administration - Marketing
Nait
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