Guest Experience Team Leader
KAY'S FOOD MART
04.2024 - 07.2024
- Conducted regular team meetings to discuss goals, expectations, and progress towards achieving high levels of guest satisfaction.
- Streamlined front desk operations for improved efficiency, ensuring guests received timely assistance during check-in and check-out processes.
- Developed standard operating procedures to maintain consistency in guest services across the team, resulting in increased positive feedback from customers.
- Led a team of guest experience professionals, focusing on staff development and performance management to deliver exceptional service.
- Provided ongoing coaching and support for team members, fostering a culture of continuous learning and improvement in customer service skills.
