Harshdeep Singh
Brampton,ON
Summary
Dynamic and motivated professional with over 6 years of experience in Customer Service & IT. Dependable and organized team player with a positive attitude and a hunger to learn new technologies.
Overview
5
5
years of professional experience
Work History
Sales/Customer service representative
S&P Data
01.2022 - 02.2024
- Politely and professionally assisted customers via telephone calls
- Selling customers Rogers equipments & signing them up for contracts
- Investigated and resolved customer problems in timely manner
- Solve range of problems from network issue, refreshing phones, educate customers regarding their bill charges, adding and removing lines and services from customer's account to retaining customers by giving them best offers from my end
- Make notes of the customer problem under their account so that if the customer call in again the another representative got some idea about the customer's concern
- Update the next morning call backs to customers by me or supervisor in the system
- Do the knowledge assessments on time
- Greet customer in consultative and friendly tone
- Listen to customer's concern and needs
- Provide accurate solution to their problem always make new offers and upgrades
- Developed strong customer relationships and loyalty through effective communication
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills.
- Handled customer inquiries and suggestions courteously and professionally.
IT Helpdesk Technician
BDO Canada
01.2021 - 12.2021
- Delivered Tier 1 IT support for hardware and software to company personnel
- Provided Tier 1 support for printers, CISCO phones, mobile phones, MS-Office, CISCO Jabber, and WebEx meetings
- Enable/disable accounts, machines and reset passwords in Active Directory
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Handled large volume of phone calls and emails in SCSM and ServiceNow
- Identified trends in the support calls and created knowledge base documentation to address the most-often reported problems and issues
- Drafted, published and reviewed articles in ServiceNow knowledge base
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
Customer Service Advisor
Concentrix Technologies
09.2018 - 11.2020
- Provided superb customer service courteously and efficiently
- Responded immediately and accurately to all billing dispute inquiries
- Processed new service saved account and rescheduling orders
- Placing orders and booking appointments
- Inbound and outbound calls
- Explained new services and products to existing customers.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Computer Systems Technician - Networking (IT) - Computer Systems Technology
Canadore College of Applied Arts And Technology
Scarborough, ON12.2018
Skills
- Time Management
- CRM Software Proficiency
- Problem Solving
- Shipping and Logistics
- De-escalation Techniques
- Written Communication
- Critical Thinking
- Conflict Resolution
- Fraud Detection
- Account Management
- Call Center Experience
- Live Chat Support
- Call center experience
Languages
English
Full Professional
Timeline
Sales/Customer service representative
S&P Data
01.2022 - 02.2024
IT Helpdesk Technician
BDO Canada
01.2021 - 12.2021
Customer Service Advisor
Concentrix Technologies
09.2018 - 11.2020
Computer Systems Technician - Networking (IT) - Computer Systems Technology
Canadore College of Applied Arts And Technology
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