Nupur Shah
Brampton,ON
Summary
Results-driven leader with strong organizational skills ,positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, analytical, communication and interpersonal skills. Well-versed in operating in complex, dynamic environments under tight deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr.Financial Advisor, Investments & Mortgages
TD Bank
08.2021 - Current
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Implements detailed plans, prepares reports and briefing notes, and recommends policies/procedures/processes regarding program specific requirements.
- Provides financial and budgetary advice, guidance, and analysis to support budget development for the division.
- Monitoring registered individuals during and after 90 Days Training Program as determined by BM BCO.
- Handling compliance with securities, compliance policies and procedures.
- Part of Mutual fund auditing process.
- Managing over 30-40 calls per day for bringing new business along with the highest Referrals to our TD Partners.
- Currently Runner-up to Legends for pacing at 120% YTD sales goals
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Analyzes business processes, screens, and report layouts, and conducts data flow analysis and business process modelling.
- Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Analyzed potential risks, evaluated and processed mortgage loan products to identify suitable options for customers.
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Planned, developed, and implemented strategies to convey information with key decision makers
Sr. Financial Advisor
Scotiabank
05.2018 - 08.2021
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Managed over 30 customer calls per day for continued business.
- Awarded as Top Performing employee nominated in BEST of BEST for overall performance and bringing New Business and Sales every year of approx. $40M to $65M.
- Every year sitting at 300% YTD of my goals as my achievement.
- Facilitated new client onboarding process and investment account setup.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize, and diversify portfolio.
- Engaged prospective clients in effort to build and develop new business opportunities.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services and on Mortgage applications based on individual needs.
- Evaluated Mortgage and Home Equity loan requests and documents to verify accuracy and completeness.
- Facilitated new client onboarding process and investment account setup
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals
HR Executive Assistant
Costco CDI
04.2017 - 04.2018
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Coordinated employee training programs to improve productivity and performance.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Branch Manager
Cash Money Cheque Cashing
03.2014 - 04.2017
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales from 23% to 67% withing 4 months.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Assistant Store Manager
Jysk Bed Bath Home
02.2012 - 03.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
MBA - Commerce And Business Administration
Gujarat University
Gujarat, India05.2010
BBA - Commerce And Business Administration
L.J. Institute of Management
Gujarat, India06.2008
Skills
- Highly developed interpersonal skills including written and verbal communication skills
- Highly developed analytical, negotiation, conflict resolution and problem-solving skills
- Ability to work, communicate effectively with higher management & staff at all organizational levels, of client departments, outside and inside agency
- Team Management
- Customer Relations
- Leadership Skills
Accomplishments
- Supervised team of more than 15 staff members.
- Received Achievement Award for increasing the Revenue from 23% to 67% within 6 months for the company.
- Achieved and successful in goals by every year bringing new business of $40M- $60M sitting at above 200% of my goals with accuracy and efficiency.
Certification
- MFC: IFIC Certified Mutual Fund Licensed.
- RFRA: CIFP Certified Retirement Financial Planner Licensed
Timeline
Sr.Financial Advisor, Investments & Mortgages
TD Bank
08.2021 - Current
Sr. Financial Advisor
Scotiabank
05.2018 - 08.2021
HR Executive Assistant
Costco CDI
04.2017 - 04.2018
Branch Manager
Cash Money Cheque Cashing
03.2014 - 04.2017
Assistant Store Manager
Jysk Bed Bath Home
02.2012 - 03.2014
MBA - Commerce And Business Administration
Gujarat University
BBA - Commerce And Business Administration
L.J. Institute of Management
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