Umarpreet Singh Gill
Surrey
Summary
Accomplished professional with a proven track record in security and customer service, notably at S.P.G Security. Skilled in workplace safety and verbal communication, I excel in fostering secure, efficient environments. Demonstrated leadership in improving customer satisfaction and team collaboration, achieving significant enhancements in service quality and operational safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
S.P.G Security
09.2024 - Current
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
Customer Service Supervisor
Burger King
02.2023 - 03.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Stocker
Warehouse
04.2024 - 08.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Education
Associate of Arts - Business Administration
University Canada West
Vancouver, BC06.2026
Skills
- Verbal and written communication
- Incident Reporting
- Work ethic
- Punctuality
- Patrolling
- Workplace Safety
- Leadership
- Work Area Maintenance
Accomplishments
Served as an NCC Cadet in India, developing leadership, discipline, and teamwork skills through military training and community service."
Certification
Basic Security Training Certificate
Food Safety Training Certificate
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Security Guard
S.P.G Security
09.2024 - Current
Stocker
Warehouse
04.2024 - 08.2024
Customer Service Supervisor
Burger King
02.2023 - 03.2024
Associate of Arts - Business Administration
University Canada West
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