Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
travelling, adventure activities
Timeline
Generic

HARSHDEEP RAI

Barrie,ON

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Floor Supervisor

Tim Hortons
12.2022 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Implemented cost-saving measures to reduce waste and optimize profitability.

Floor Manager

Burger King
03.2022 - 12.2022
  • Managed team of [Number] employees to maintain smooth-running operations of shop floor.
  • Managed store inventory and stock levels to maintain availability of products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Sales Representative

Hudson's Bay
01.2021 - 12.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations.

Front Desk Intern

Inn at the forks
09.2020 - 11.2020
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Monitored hotel's budget and financial records.

Cashier Supervisor

Safeway Osborne
01.2019 - 11.2020
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Designed weekly sales promotions to attract new and repeat customers and increase sales.

Dispatcher

Unicity Taxi Ltd
04.2019 - 09.2019
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Managed customer accounts and invoicing.

Education

Hotel and Hospitality Services – certificate -

Manitoba Institute of Trades and Technology
Winnipeg, Manitoba

WHMIS Certification (to be attained by - undefined

Diploma - Hotel and Hospitality

Commonwealth College
Winnipeg, Manitoba
2019

High School Diploma -

Sacred Heart Convent Snr Sec School
Khanna, Punjab
2016

Skills

  • Creative Solutions
  • Safety Violations
  • Standard Operating Procedures Understanding
  • Persuasive Negotiations
  • Stock Management
  • Equipment Inspection
  • Team Supervision
  • Quality Control
  • New Employee Orientation
  • Market Trend Analysis
  • Cash Counting
  • Team Meetings

Accomplishments

  • Achieved 100% result through effectively helping with skillsets .
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.


Certification

  • First Aid/CPR Certified

travelling, adventure activities

I Love to move to new places that offer me better job opportunities and help me build up a solid character. Exploring adventure activities further help in keeping mentally and physically fit .

Timeline

Floor Supervisor

Tim Hortons
12.2022 - Current

Floor Manager

Burger King
03.2022 - 12.2022

Sales Representative

Hudson's Bay
01.2021 - 12.2022

Front Desk Intern

Inn at the forks
09.2020 - 11.2020

Dispatcher

Unicity Taxi Ltd
04.2019 - 09.2019

Cashier Supervisor

Safeway Osborne
01.2019 - 11.2020

Hotel and Hospitality Services – certificate -

Manitoba Institute of Trades and Technology

WHMIS Certification (to be attained by - undefined

Diploma - Hotel and Hospitality

Commonwealth College

High School Diploma -

Sacred Heart Convent Snr Sec School

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HARSHDEEP RAI