Harshdeep Kaur
Summary
Customer-focused professional with experience in financial transactions, customer service, and promoting solutions. Strong communicator with problem-solving skills and attention to detail. Proficient in Microsoft Office and software systems. Committed to delivering excellent service and achieving goals in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Resident Services Representative
Campus Living Centre- Confederation College
Thunder Bay, Ontario
01.2023 - 04.2025
- Assisted with student check-ins and check-outs by accurately documenting information, issuing keys, and processing payments using POS systems, enhancing attention to detail and customer service skills.
- Maintained and updated resident accounts and financial records in StarRez; utilized Microsoft Excel for data entry, daily financial reporting, and invoice tracking.
- Acted as the first point of contact at the residence front desk—responding to emails, phone calls, and walk-in inquiries from students, parents, and visitors—strengthening communication and problem-solving abilities.
- Coordinated with housekeeping and maintenance teams by forwarding service requests and following up on completion, improving coordination and multitasking skills.
- Supported residence operations by managing accounts payable/receivable, sending payment reminders, and assisting with orientations and training, gaining experience in administration, teamwork, and MS Office tools.
Front Desk Security Officer
Securitas Canada- RONA distribution centre
Milton, Ontario
09.2020 - 12.2022
- Monitored and controlled building access by managing visitor/contractor sign-ins, checking ID, and operating entrance barriers via intercom and camera systems.
- Answered and directed incoming calls, providing information and routing to appropriate departments or personnel.
- Maintained accurate records of all individuals entering and exiting the premises, including time logs and purpose of visit, using MS Excel for data tracking.
- Responded promptly to emergencies including fire and medical incidents, administering basic first aid and following safety protocols.
- Ensure the front desk remains clean, organized, and secure while guiding staff, delivery drivers, and contractors to correct locations within the facility.
Customer Service Cashier
Petro-Canada
Vaughan, Ontario
08.2018 - 03.2020
- Processed customer transactions accurately and efficiently, including cash, debit, and credit payments.
- Identified customer needs and provided recommendations on store products, services, and promotions, fostering a positive customer experience through personalized and attentive service.
- Resolved customer inquiries and concerns promptly, applying company policies and procedures, and escalating issues as necessary to ensure a high level of customer satisfaction.
- Maintained an organized and clean work environment, including restocking shelves and ensuring product displays were neat, contributing to a welcoming and efficient store atmosphere.
- Achieved sales goals and performance targets by actively promoting in-store offers, loyalty programs, and new products, while ensuring the completion of daily tasks with accuracy and attention to detail.
Education
2 Year Diploma - Business Accountancy
Humber College
Toronto, ON08-2020
Skills
- Customer Service & Communication Skills
- Financial Transaction Handling
- Problem Solving & Conflict Resolution
- Team Collaboration
- Organizational & Time Management
- First Aid Certified
- Quick Learner
- Data Entry
- Attention to Detail
- Compliance Monitoring
- Microsoft Office Suite (Word, Excel, Outlook)
- Analytical Skills
Timeline
Resident Services Representative
Campus Living Centre- Confederation College
01.2023 - 04.2025
Front Desk Security Officer
Securitas Canada- RONA distribution centre
09.2020 - 12.2022
Customer Service Cashier
Petro-Canada
08.2018 - 03.2020
2 Year Diploma - Business Accountancy
Humber College
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