HARSHDEEP KAUR
Brampton,ON
Summary
Healthcare professional with proven ability to manage patient interactions and streamline administrative functions in clinic environment. Known for supporting team collaboration and consistently achieving high levels of patient satisfaction. Adaptable and reliable with strong multitasking and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recreation Aide
Cooksville Care Centre
05.2024 - 08.2024
- Led group activities that promoted physical fitness, mental well-being, creativity, social interaction, or skill development among participants.
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
- Fostered positive relationships with participants'' families, keeping them informed about program updates and individual progress.
- Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Customer Service Representative
Conestoga Cold Storage
06.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Office Administration – Health Services
Bristol Family Medicine Clinic
01.2023 - 04.2023
- Supervised daily office operations, including scheduling, reception, and insurance authorization
- Processed health claims, resolved denials, and assisted patients with cost estimations
- Maintained HIPAA compliance while managing patient records and office documentation
- Recruited and trained office staff, ensuring adherence to employment laws
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Diploma - Therapeutic Recreation
Lambton College
Skills
- Strong understanding of therapeutic recreation principles and practices
- Skilled in multitasking
- Skilled in prioritization
- Skilled in meeting deadlines
- Proven ability to build healthy relationships with clients
- Excellent communication
- Proficient in documentation
- Proficient in progress reporting
- Self-motivation
Certification
- Standard First Aid and CPR (C-Level, Red Cross)
- Gentle Persuasion Approach (GPA)
- Workplace Hazardous Materials Information System (WHMIS)
- Accessibility for Ontarians with Disabilities Act (AODA)
- Sexual Assault and Violence Awareness
- Worker Health and Safety Awareness
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Recreation Aide
Cooksville Care Centre
05.2024 - 08.2024
Customer Service Representative
Conestoga Cold Storage
06.2023 - 12.2023
Office Administration – Health Services
Bristol Family Medicine Clinic
01.2023 - 04.2023
Diploma - Therapeutic Recreation
Lambton College
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