Harshdeep Kaur
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Immigration Consultant
SIDHU COUPLE IMMIGRATION
2023.10 - Current
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Resolved client concerns through effective communication and problem-solving skills, fostering trust and confidence in our services.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Organized seminars and workshops on pertinent topics related to migration trends, providing valuable insights for both colleagues and clientele alike.
- Collaborated with legal teams to ensure compliance with immigration rules and regulations during application preparation.
Customer Service Representative
Punjab Insurance
2023.09 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2025
Skills
- Strong Communication Skills
- Application processing
- Client Relationship Building
- Visa applications
- Expert legal knowledge
- Immigration inquiries
- Immigration case file strategies
- Time Management
- Multitasking
- Organizational Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Immigration Consultant
SIDHU COUPLE IMMIGRATION
2023.10 - Current
Customer Service Representative
Punjab Insurance
2023.09 - Current
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
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