Harshdeep Kaur
Edmonton,AB
Summary
Personable Customer Service Associate offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Uber Greenlight Hub
03.2021 - 03.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued compensations for rides and deliveries.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
Sales Advisor
AT&T
12.2021 - 12.2021
- Experienced in B2C and B2B sales.
- Expert in listening actively, showing empathy and closing sale.
- Worked in a fast paced environment by calling more than 50 customers a day.
- Experienced in using CRM software's interactions like Salesforce.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Education
Bachelor of Science - Medical Lab Science
Panjab University
Chandigarh, Punjab09.2020
Skills
- Desktop support
- Laptop Servicing
- Online Chat Support
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Organizational Skills
- Active Listening
- Customer Communication and Empathy
- User Support
- Call Center Operations
- Attention to Detail
- Microsoft Windows and Office
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
CPR/AED Level C
Timeline
Sales Advisor
AT&T
12.2021 - 12.2021
Customer Support Associate
Uber Greenlight Hub
03.2021 - 03.2024
Bachelor of Science - Medical Lab Science
Panjab University
CPR/AED Level C
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