Harshdeep Kaur
Brampton
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Halton Management
02.2023 - Current
- Enhanced team productivity by coordinating schedules, meetings, and travel arrangements for multiple staff members.
- Improved communication between departments by facilitating inter-departmental meetings and providing clear documentation of decisions made.
- Ensured data accuracy through diligent record-keeping and regular database updates.
- Answered phone calls and responded to inquiries from customers, tenants and other external contacts.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Supervisor
Hasty Market
01.2021 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Cashier
Tim Hortons
08.2021 - 04.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Post-Degree Certificate - Computer Programmer
Sault College of Applied Arts And Technology
Toronto, ON12.2022
High School Diploma -
Teja Singh Sutanter School
Punjab, India03.2018
Skills
- Mail Handling
- Office Administration
- Invoice Processing
- Appointment Scheduling
- Clerical Support
- Spreadsheet Management
- Microsoft Excel
- Microsoft PowerPoint
- Inventory Systems
- Internal Communications
- Customer and Client Relations
- Social Media Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Diploma in Computer Application- 2018-2019
Certificate Course in Computer Programming- 2019-2020
Timeline
Administrative Assistant
Halton Management
02.2023 - Current
Cashier
Tim Hortons
08.2021 - 04.2022
Supervisor
Hasty Market
01.2021 - 01.2023
Post-Degree Certificate - Computer Programmer
Sault College of Applied Arts And Technology
High School Diploma -
Teja Singh Sutanter School
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