Harshdeep Kaur
11376 89a Avenue, Delta,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
TYGO Enterprises McDonald's
Coquitlam, BC
01.2022 - Current
- Plan, organize, direct, control and evaluate the operations of a restaurant,
- Determine the type of services to be offered and implement operational procedures,
- Control inventory, monitor revenues,
- Resolve customer complaints and ensure health and safety regulations are followed,
- ordering food from supplier and calling vendors for repairs,
- Support in recruiting staff by screening applications and staff training,
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Development and training of hourly managers,
- Leading monthly Health and Safety meeting.
Shift Service Supervisor
TYGO Enterprises McDonald's
Coquitlam, BC
06.2021 - 12.2021
- Supervision and training of new crew and followup with existing crew,
- Reporting hourly sales and labour production.
- Ensuring the highest level of customer satisfaction, including guest recovery,
- Handling of cash (balancing tills, creation of deposits, petty cash receipts and investigating cash outages, following cash procedures,
- Participation in the training and awareness of current promotional activities,
- Ensure a safe and secure work environment for staff and guests.
Team Leader
TYGO Enterprises McDonald's
Coquitlam, BC
02.2021 - 05.2021
- Cash in till handling, Start of equipment, start of computer system, setup of opening crew, supervise the set-up of different stations within the store,
- Maintain store cleanliness and ensuring quality and food safety levels,
- Guiding and training new staff in the various areas of the restaurant,
- Maintain records of sales, stock, and food waste.
Education
Associate of Arts - Business Administration
Columbia College
Vancouver, BC04.2021
Skills
- Employee Scheduling
- Cost Reduction
- Product and Service Knowledge
- Team Motivation
- Succession planning
- Employee Development
Certification
- Emergency First Aid for Industry (OFA Level 1 Equivalent)
- FOODSAFE Level 1
- British Columbia Joint Occupational Health and Safety Committee Training (JHSC)
Timeline
Assistant Manager
TYGO Enterprises McDonald's
01.2022 - Current
Shift Service Supervisor
TYGO Enterprises McDonald's
06.2021 - 12.2021
Team Leader
TYGO Enterprises McDonald's
02.2021 - 05.2021
Associate of Arts - Business Administration
Columbia College