Harshdeep Kaur
New Westminster,BC
Summary
I am a Financial Advisor with proven track records of driving customer’s account and sales in business environments. I focused on winning primary customer relationships by selling to new and existing clients in the assigned market area. I offered financial services and solutions that met clients’ individual needs. I contributed to the overall success of the customer service and sales teams in a Canadian retail branch ensuring specific individual goals in support of the teams’ building strategies.
Overview
6
6
years of professional experience
Work History
Financial Advisor
Scotiabank
12.2022 - Current
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Collaborated with team members to streamline processes and improve overall client experience.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
- Conducted thorough research on market trends and investment products to provide well-informed recommendations to clients.
- Studied financial documents to identify potential areas needing improvement.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios
- Collaborated with team members to streamline processes and improve overall client experience
Merchandising Associate
Walmart
02.2018 - Current
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Streamlined inventory management with accurate record keeping and timely stock replenishment.
- Trained new merchandising associates on company standards, guidelines, and best practices.
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
- Assisted in lowering shrinkage rates by conducting regular inventory audits and implementing loss prevention measures.
- Improved product visibility by creating eye-catching merchandise displays
- Boosted sales through effective cross-merchandising techniques and strategies
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles
Customer Experience Associate
Scotiabank
06.2021 - 12.2022
- Acting as a Lobby In charge, proactively engaging customers in conversations to understand their needs, mood and sentiment and using the information uncovered to assess whether the customer should be referred to financial advisor or whether their needs can be fulfilled immediately.
- Ensuring excellent customer services is delivered by leveraging outstanding sales and customer service skills.
- Fulfilling simple sales which include day to day and credit products, pre approved payment leads (i.e., Credit card new/limit increase, overdraft protection, unsecured scotia line of credit new/limit increase, creditor insurance)
- Understanding how the bank’s risk appetite and risk culture should be considered in Day -to- Day activities and decisions under operational risk management framework, AML/ATF Global Handbook and Guidelines for Business Conduct.
- Technical savvy-Performing strong PC skills, including operating tablets and smart phones for a variety of sales, customer and partner correspondence and information gathering activities.
- Streamlined communication with clients for improved understanding of their needs and preferences
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
Education
Post-Baccaleurate Diploma - Business administration
Capilano University
North Vancouver, BCSkills
- MS word
- PowerPoint
- Excel
- Software
- Knowledge of relevant office
- Pipeline Management
- Retirement Needs
- Education Funds
- Financial Services
- Budget Compliance
- Account Performance Reviews
- Financial Planning
Affiliations
- Bank products experts
- Branch systems (i.e., Sales builder, Intralink)
- Negotiation and sales techniques
- Regulatory compliance
- Service excellence activities
- Sales activities & goals
- Digital channel procedures
- Time management skills
Additional Information
- Photography
- Indulging into social activities
- Reading
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Financial Advisor
Scotiabank
12.2022 - Current
Customer Experience Associate
Scotiabank
06.2021 - 12.2022
Merchandising Associate
Walmart
02.2018 - Current
Post-Baccaleurate Diploma - Business administration
Capilano University
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