Harshdeep Grewal
Brampton,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Seasoned security professional with keen eye for detail and strong background in loss prevention. Proven ability to identify and mitigate theft while fostering culture of vigilance. Known for strong team collaboration and adaptability to dynamic environments. Skilled in surveillance techniques and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Loss Prevention Investigator
BC Liquor Distribution Branch
07.2024 - 02.2025
- Performed security walks around store to monitor employee and customer activities.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
Loss Prevention Officer
Sephora
08.2023 - 03.2024
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Conducted daily store walk-throughs to identify potential security risks.
Assistant Loss Prevention Manager
Nordstrom
01.2021 - 06.2023
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
Area Sales Supervisor
Nordstrom
05.2019 - 12.2020
- Conducted regular performance reviews for team members, providing constructive feedback and actionable goals for improvement.
- Introduced new products into the region successfully by creating targeted launch plans in collaboration with cross-functional teams.
Customer Service Representative
RW&CO
04.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Business Administration
Kwantlen Polytechnic University
Surrey, BC04-2021
Skills
- Video surveillance proficiency
- Security systems management
- CCTV systems
- External theft prevention
- Customer relations
- Call center experience
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Customer satisfaction measurement
- Relationship building
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved an issue which led to positive reviews.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Licensed in OFA2 ( First Aid Attendant)
- Basic security training
- Licensed in advanced security training (Use of force)
Timeline
Loss Prevention Investigator
BC Liquor Distribution Branch
07.2024 - 02.2025
Loss Prevention Officer
Sephora
08.2023 - 03.2024
Assistant Loss Prevention Manager
Nordstrom
01.2021 - 06.2023
Area Sales Supervisor
Nordstrom
05.2019 - 12.2020
Customer Service Representative
RW&CO
04.2018 - 05.2019
Bachelor of Arts - Business Administration
Kwantlen Polytechnic University
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