Harshbir Singh Chahal
Surrey,BC
Summary
Compassionate and solutions-driven professional with 6+ years of experience in customer service, call centre operations, technical troubleshooting, and field support. Known for strong communication, empathy, and the ability to stay calm under pressure. Skilled in managing high-volume inquiries, resolving issues efficiently, and documenting information with accuracy. Adept at guiding customers through stressful situations with clarity and care—aligning closely with the responsibilities of an Auto Claims Adjuster I.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Technician
TELUS
06.2025 - 11.2025
- Communicated with customers to gather information, understand issues, and determine next steps—similar to claims intake workflows.
- Diagnosed technical problems, documented findings, and provided clear explanations to customers.
- Managed multiple appointments under time-sensitive conditions while maintaining service quality.
- Demonstrated empathy and patience during service disruptions.
Commission Agent (Hybrid)
Fatehpur Trading Company
02.2023 - 06.2025
- Coordinated logistics, resolved issues promptly, and ensured customer satisfaction.
- Managed documentation and communication across vendors and clients.
Subject Matter Expert / Team Leader
Concentrix
05.2021 - 01.2023
- Led escalations handling, assisting agents with complex or sensitive customer cases.
- Provided coaching on communication, accuracy, and service excellence.
- Ensured documentation accuracy for quality and compliance.
Sales Advisor
Concentrix
09.2018 - 04.2021
- Managed high-volume inbound calls, resolving issues in real time while maintaining low handle times.
- Explained policies, billing details, and service-related concerns with clarity and empathy.
- Built strong customer relationships through active listening and problem-solving.
Shift Manager
Osmow’s Grill
01.2016 - 08.2018
- Led teams in a fast-paced environment, resolving customer concerns promptly.
- Maintained operational standards and trained new staff on communication and service quality.
Education
Postgraduate Diploma - Hotel & Restaurant Services Management
Seneca College of Applied Arts and Technology
01.2017
High School Diploma - undefined
Doon International School
Mohali, Punjab, India01.2015
Skills
- Customer Support & Issue Resolution
- High-Volume Call Handling & First-Call Resolution
- Conflict De-escalation & Empathy-Driven Communication
- Multitasking, Prioritization & Time Management
- Accurate Documentation & Attention to Detail
- Technical Troubleshooting & Problem Solving
- Strong Phone, Email & Digital Communication Skills
- Fluent in English, Punjabi & Hindi
Certification
- Fundamentals of Insurance - Level 1 (2025)
- First Aid & CPR (2025)
- Class 5 BC Driver’s Licence
- Certified Guest Service Professional - AHLA
Languages
English
Elementary
Timeline
Field Technician
TELUS
06.2025 - 11.2025
Commission Agent (Hybrid)
Fatehpur Trading Company
02.2023 - 06.2025
Subject Matter Expert / Team Leader
Concentrix
05.2021 - 01.2023
Sales Advisor
Concentrix
09.2018 - 04.2021
Shift Manager
Osmow’s Grill
01.2016 - 08.2018
Postgraduate Diploma - Hotel & Restaurant Services Management
Seneca College of Applied Arts and Technology
High School Diploma - undefined
Doon International School