Summary
Overview
Work History
Education
Skills
Timeline
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HARSHARAJ SHARMA

Surrey,BC

Summary

Bringing over 12 years of industry experience spanning Customer Support, System Administration, and DevOps, with expertise in managing Linux servers. Specializing in designing, implementing, and maintaining AWS cloud infrastructure tailored to support Microservices architectures.

Overview

12
12
years of professional experience

Work History

System Development Engineer

Amazon (AWS QLDB)
01.2021 - 09.2023
  • Designed and managed AWS infrastructure for microservices utilizing CDK
  • Achieved 40% cost reduction by strategically optimizing ECS clusters
  • Utilized log analysis to optimize system performance through focused enhancements
  • Participated in 24/7 on-call rotation, managing escalations and addressing issues for customer-facing service through ticketing systems.
  • Led Change Management process, ensuring timely deployment rollouts.
  • Owned monthly ticket triaging process and conducted Operational reviews to identify and enhance services
  • Overcame diverse technical challenges through development and implementation of well-designed solutions.
  • Proactively monitored system security vulnerabilities and executed essential patches or updates as required
  • Conducted audits and meticulously documented systems to align with compliance targets.
  • Developed tool to automate common Data Manipulation Language (DML) functions in PostgreSQL databases, reducing manual errors

Support Engineer

Amazon (Amazon TAX/ Amazon Advertising)
08.2016 - 12.2020
  • Improving operational efficiency by identifying and developing SLAs, metrics, monitors, procedures, tools, and documentation.
  • Developing tools to streamline operational processes and enhance accountability
  • Identified cost reduction opportunities and implemented changes to phase out obsolete/redundant systems while optimizing existing ones.
  • Collaborated with multiple stakeholders to prioritize tasks and achieve compliance targets.
  • Automated pipelines to expedite deployment velocity, successfully implementing full Continuous Delivery (CD) for 100% of systems
    Traced root causes of malfunction using specific diagnostic procedures, scripts, and programs.
  • Maintained primary technical ownership of service support tickets by working effectively with available technical resources
  • Conducted audits and scaled systems to ensure preparedness for high-velocity events like Prime Day and Black Friday

Production Systems Network Engineer

Flipkart
03.2015 - 08.2016
  • Collaborated closely with DevOps, Infrastructure, and Development teams, providing support to DevOps and Infrastructure Engineering in troubleshooting and resolving issues
  • Managed incident responses for Flipkart Infrastructure, coordinating with diverse teams to resolve events and disseminating communications across the organization
  • Automation of Alert Runbooks
  • Conducted research and constructed graphs to comprehend service trends effectively
  • Developed an automated tool utilizing Smartctl metrics to identify hard disk health efficiently
  • Led the documentation and analysis of infrastructure to facilitate the migration of legacy systems to Flipkart's Cloud infrastructure.

Hosting Product Specialist

Directi
10.2012 - 03.2015
  • Handled client inquiries regarding Hosting products efficiently through ticketing systems
  • Generated SSL certificates and performed troubleshooting on Linux/Windows servers and VMs
  • Maintained a comprehensive knowledge base on web hosting management tools such as cPanel
  • Automated daily tasks to extract information from logs, facilitating SLA maintenance
  • Led the migration of customer websites from legacy infrastructure to new hosting environments.

Software Engineer (Technical support)

Poornam Info Vision(Bobcares)
04.2011 - 10.2012
  • Managed customer queries related to domain registration and hosting services
  • Performed internal systems audits using predefined instructions
  • Configured servers using predefined templates and provisioned VPS/VMS as per customer requirements
  • Accountable for ensuring continuous data protection (CDP) backup of web hosting servers.

Education

Information Technolgy -

Cochin University of Science and Technology (CUSAT)
Cochin, Kerala
04.2011

Skills

  • AWS (EC2, ECS, S3, SNS, SQS, Lambda, VPC, etc)
  • Infrastructure as Code (IaC) tools (Terraform, CloudFormation, CDK)
  • Configuration management tools (Ansible, CDK)
  • Containerization and orchestration (Docker, EKS, ECS)
  • Programming languages (Python, Bash, Typescript)
  • Version control systems (Git)
  • Monitoring and logging tools (CloudWatch, ELK Stack, Nagios, Graphana)
  • Databases (MySQL, Postgresql, DynamoDB, Redshift, Redis)
  • CI/CD Implementation
  • AWS Cost Analysis and Optimization
  • Linux/Unix administration
  • Project management and collaboration tools (Jira, Confluence, etc)
  • Agile methodologies (Scrum, Kanban, etc)

Timeline

System Development Engineer

Amazon (AWS QLDB)
01.2021 - 09.2023

Support Engineer

Amazon (Amazon TAX/ Amazon Advertising)
08.2016 - 12.2020

Production Systems Network Engineer

Flipkart
03.2015 - 08.2016

Hosting Product Specialist

Directi
10.2012 - 03.2015

Software Engineer (Technical support)

Poornam Info Vision(Bobcares)
04.2011 - 10.2012

Information Technolgy -

Cochin University of Science and Technology (CUSAT)

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HARSHARAJ SHARMA