Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Harshameer Singh Raikhy

White Rock,BC

Summary

Dynamic and Results-oriented product professional with 7 years of experience driving the development and delivery of digital products. Certified Scrum Product Owner (CSPO) skilled in Agile methodologies, Product Ownership, and Stakeholder Management. Proven track record of translating digital strategies into actionable plans, and meeting organizational goals whilst ensuring customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Product Manager (Digital Experience)

Infosys
06.2021 - 12.2023
  • Product: Unified Preference Center (Personalization tool)
  • Achieved 10% increase in average weekly session duration within first month of launch.
  • Led cross-functional teams (QA, developers, designers) of 12+ to successfully deliver product 2 weeks before schedule.
  • Developed 3-month product roadmap, owned and prioritized product backlog, articulated user stories, and led backlog refinement sessions.
  • Product: AI Highlights (AI Powered highlights generator)
  • Improved highlights generation feature efficiency by 60% by leveraging problem-solving, and data analysis skills.
  • Incorporated stakeholder inputs, and conducted competitor and trend analysis to identify opportunities to inform 6-month roadmap in line with product vision
  • Managed partnerships with third party vendors to ensure seamless delivery of 4+ critical product features.
  • Product: Sustainability Project (Sustainability tool)
  • Successfully launched MVP of sustainability tool by effectively managing risk/schedule and handling competing priorities.
  • Managed stakeholder relations by providing regular updates to leadership and maintained relevant project/product documentation
  • Acted as subject matter expert to tackle functional queries and manage escalations.
  • ACHIEVEMENTS: Won annual unit level excellence award: DX RISE

Co-founder: (Digital Marketing Services Startup)

MakeBrandBig.com
06.2020 - 06.2021
  • Conceptualized, launched, and scaled a Digital Marketing services startup (for small & local businesses) from 0 to 15+ clients
  • Achieved revenues of INR 2,50,000 within first 2 months.

Manager (Application Solutions)

Accelya India Solutions
04.2019 - 06.2020
  • Improved QOQ product growth and retention metrics for 5+ key accounts across 3 different product modules, to the tune of 3-7%
  • Led team of 7 cross-functional members to tackle customer queries and troubleshoot issues maintaining 100% SLA completion record
  • Managed stakeholder relationships by providing regular updates and gathering product feedback and maintained relevant product release documentation.

Product Developer (Digital Banking Product)

Nucleus Software Exports
07.2014 - 01.2017
  • Developed organizations flagship banking Loan Management and Customer Acquisition System 1 month before schedule
  • Trained and experienced in different frontend (JavaScript, CSS, HTML) and backend technologies (Java) and experience with SQL and databases
  • Mentored 5 new hires to assist them in becoming quality contributors within the organization.

Education

MBA -

Narsee Monjee Institute of Management Studies (NMIMS)
03.2019

B.Tech. -

Thapar Institute of Engineering & Technology
03.2014

Skills

  • Digital Strategy
  • User Experience
  • Product Lifecycle Management
  • Agile Methodologies (eg Scrum)
  • Stakeholder Management
  • User Stories/ JIRA
  • Product Discovery
  • Project Management
  • Market & User Research
  • Backlog Management
  • Prioritization
  • Cross-functional Collaboration

Certification

  • 2021, Project Management Professional (PMP)
  • 2022, Certified Scrum Product Owner (CSPO)
  • 2022, Complete Product Management Course (Udemy)
  • 2024, AI for Product Management (Pendo)
  • 2024, Foundations of Business Banking (LinkedIn)

Timeline

Product Manager (Digital Experience)

Infosys
06.2021 - 12.2023

Co-founder: (Digital Marketing Services Startup)

MakeBrandBig.com
06.2020 - 06.2021

Manager (Application Solutions)

Accelya India Solutions
04.2019 - 06.2020

Product Developer (Digital Banking Product)

Nucleus Software Exports
07.2014 - 01.2017

MBA -

Narsee Monjee Institute of Management Studies (NMIMS)

B.Tech. -

Thapar Institute of Engineering & Technology

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Harshameer Singh Raikhy