Harshal Mukhija
Hamilton,ON
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Manager
Starbucks
07.2021 - 09.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Restaurant General Manager
Carl’s Jr
12.2019 - 06.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Department Manager
Future Retail Ltd
12.2016 - 08.2018
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Restaurant Manager
Carl’s Jr
03.2015 - 09.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Assistant Restaurant Manager
Carl’s Jr.
10.2013 - 06.2014
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Shift Manager
McDonalds
11.2010 - 09.2013
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Applied Business Studies in Hospitality - Hospitality Management
Whitireia Community Polytechnic
Auckland Newzealand09.2011
Bachelor of Science - Hospitality Management
Dr.Ambedkar Institute of Hotel Management Nutrition And Catering Technology
Chandigarh India07.2009
Skills
- Time Management
- Customer Experience Management
- Microsoft Excel
- Manager Coaching and Training
- Maximizing Profitability
- Inventory Control Procedures
- Accurate Cash Handling
- Goals and Performance
- Shrinkage Control
- Work Planning and Prioritization
- Store Management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Store Manager
Starbucks
07.2021 - 09.2023
Restaurant General Manager
Carl’s Jr
12.2019 - 06.2021
Department Manager
Future Retail Ltd
12.2016 - 08.2018
Restaurant Manager
Carl’s Jr
03.2015 - 09.2016
Assistant Restaurant Manager
Carl’s Jr.
10.2013 - 06.2014
Shift Manager
McDonalds
11.2010 - 09.2013
Applied Business Studies in Hospitality - Hospitality Management
Whitireia Community Polytechnic
Bachelor of Science - Hospitality Management
Dr.Ambedkar Institute of Hotel Management Nutrition And Catering Technology
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