Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
AssistantManager
Harsha Udhugodage

Harsha Udhugodage

Administrative assistant/Cashier/
Okotoks,Alberta

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart
05.2024 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Conducted regular performance evaluations for team members, providing constructive feedback and identifying opportunities for growth and development

Customer Service Cashier

Walmart
08.2023 - 05.2024
  • Greets all customers in a polite and friendly manner.
  • Processes all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS Program.
  • Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
  • Assists customers with bagging and loading of merchandise.
  • Ensures safe work practices are followed including proper lifting and keeping a clean work area.
  • Maintains register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings

Channel Specialist

Best Buy
10.2019 - 12.2019
  • Assist customers with questions, returns & exchanges, customer units, price adjustments, promotion corrections, invoice searches and placing orders
  • Assist with coverage in adjacent departments when required and Prepare register for transactions before and after shift
  • Acknowledge pick up orders and pulls product from the floor to reserve area
  • Demonstrate skills in listening to customer requests and in creating the best solution for the customer effectively.

Print & Marketing Solutions Associate

Staples
02.2019 - 10.2019
  • Executes production tasks such as processing customer orders in an efficient, accurate manner and paying close attention to detail and instructions, and managing the project while following proper production procedures (set up, quality control, and finishing)
  • This could include CPC online dashboard maintenance, CPC appearance standards, and maintaining supplies

Project Coordinator cum Administrative Assistant

Fiore Nero Interior Decorations LLC
11.2016 - 04.2017
  • Implementing the agreed action plan to the agreed standards and deadlines
  • Maintain the files and control logs as required by the project, Responsible for the Documents, Drawings, and Materials
  • Ensuring the effective preparation and delivery of all project events and meetings and production of all necessary documentation, Taking responsibility for the effective flow of information between team members, participants in project activities, and the management level

Executive Projects Coordinator

Metallic Equipment Co. L.L.C
08.2015 - 09.2016
  • Communicate verbally and in writing to answer inquiries and provide information, while Receive, direct and relay telephone messages, and fax messages
  • Coordinate all activities related to the Document Control procedure, including technical documents, drawings, and commercial correspondence
  • Sort, screen and distribute incoming and outgoing mail, drafts and prepares responses to routine inquires, prepares photocopies and facsimiles and operates a variety of office equipment, Preparing and sending inquiries to the suppliers

IT Project Coordinator Cum Personal Assistant

Information Technology Resource Development Institution, Western Province Council
01.2012 - 02.2015
  • Coordinating all IT projects and ensures company resources are utilized appropriately
  • Compiling project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems
  • Identifying and analyzes systems requirements and defines project scope, requirements, and deliverables
  • Coordinating project activities and ensures all project phases are documented appropriately


Project Coordinator

Carltro Technologies
08.2009 - 12.2011
  • Guide the training and development processes and Building customer/interdepartmental/supplier relationships, and performance evaluation and measurement

Administrative Assistant

WAJIRA Group of companies
01.2006 - 01.2007
  • Preparing a variety of documents including client proposals, letters and emails in draft and final form utilizing software programs such as Microsoft PowerPoint, Visio, Word and Excel
  • Assisting in data entry operations in the office environment and Handling the internet based information gathering, e-mailing, any IT related activity in the company & etc.

Education

Bachelor of Science - Business Information Technology

University Of Greenwich
United Kingdom
08.2010

International Advance Diploma - Computer Studies

NCC Education
Sri Lanka
07.2009

International Diploma In Computer Studies - Internet & Multimedia

IDM Computer Studies (PVT) Ltd.
Sri Lanka
07.2007

Diploma In Information Communication Technology - Internet & Multimedia, Information Communication Technology

IDM Computer Studies (PVT) Ltd.
Sri Lanka
11.2005

High School Diploma -

Central College, Kuliyapitiya
Sri Lanka
04.2006

Skills

  • Customer service Orientation, Communication Skills, Shipping Centre Service
  • Database Organization
  • Microsoft Office
  • Document Controlling & Organizing
  • Office Coordination, Records Management, Time Management,
  • Computer Proficiency
  • Filing, Sorting and Labeling
  • Business Correspondence
  • Administrative Support
  • Data Entry Documentation

Affiliations

NCC Education

Certification

  • IELTS (Year 2014) - Band score 7.5
  • http://t.cred.ly/l/6423a416-e40e-422d-8e88-992cc18a7417

Timeline

Customer Service Manager

Walmart
05.2024 - Current

Customer Service Cashier

Walmart
08.2023 - 05.2024

Channel Specialist

Best Buy
10.2019 - 12.2019

Print & Marketing Solutions Associate

Staples
02.2019 - 10.2019

Project Coordinator cum Administrative Assistant

Fiore Nero Interior Decorations LLC
11.2016 - 04.2017

Executive Projects Coordinator

Metallic Equipment Co. L.L.C
08.2015 - 09.2016

IT Project Coordinator Cum Personal Assistant

Information Technology Resource Development Institution, Western Province Council
01.2012 - 02.2015

Project Coordinator

Carltro Technologies
08.2009 - 12.2011

Administrative Assistant

WAJIRA Group of companies
01.2006 - 01.2007

Bachelor of Science - Business Information Technology

University Of Greenwich

International Advance Diploma - Computer Studies

NCC Education

International Diploma In Computer Studies - Internet & Multimedia

IDM Computer Studies (PVT) Ltd.

Diploma In Information Communication Technology - Internet & Multimedia, Information Communication Technology

IDM Computer Studies (PVT) Ltd.

High School Diploma -

Central College, Kuliyapitiya
Harsha UdhugodageAdministrative assistant/Cashier/