Harsha Sharma

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted with onboarding of new employees by providing training and development resources.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Participated in strategic planning sessions to contribute valuable

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Assisted in the recruitment process, conducting interviews and

onboarding new employees to promote a seamless integration into

the team dynamic.

• Created, maintained and updated filing systems for paper and

electronic documents.

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Enhanced communication between sales teams and other departments for better collaboration and improved results.
• Developed comprehensive sales reports to guide decision-making and drive revenue growth.
• Maintained detailed records of all client interactions, ensuring consistent service delivery across the organization.
• Boosted sales efficiency by streamlining processes and implementing new sales operations strategies.

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.