Harsha Panicker
Ajax,ON
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
8
8
years of professional experience
Work History
Assistant Manager, Operations-Medical Insurance and Underwriting
TATA AIA
07.2022 - 02.2024
- Quality check and audits of medical documents and medical examination reports
- Addressing issues regarding declined, postponed insurance policies and counter offers with regard to medical findings
- Heading meetings and training sessions for doctors and staff regarding insurance guidelines and policies
- Quality check and audits of video medical examination report, tele-medical examination report and underwriting.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Customer Service Executive- Insurance
Idea Bubbles Consulting Services Pvt. Ltd
03.2020 - 06.2022
- Described product and service details to customers to provide information on benefits and advantages.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Dental Surgeon
Smile Care Plus Multi Specialty Dental Clinic
07.2016 - 05.2020
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Provided emergency surgeries for patients with broken teeth or facial bones, prioritizing both functionality and aesthetics during treatments.
- Performed surgical procedures to extract impacted or damaged teeth, place dental implants and remove tumors and other abnormal growths.
- Provided instruction on diet, brushing, flossing, and other aspects of oral health to patients.
Education
Post Graduation (PGDM) in Hospital and Healthcare Management - Post Graduation Diploma
Amity University
Delhi, India07.2021
Bachelor of Science - Dental Surgery
Rajiv Gandhi University of Health Sciences
Manglore, India10.2015
Skills
- Medical Billing
- Experienced in EMR and EHR
- Electronic Data Interchange EDI
- Clinical administration
- Medical Report Preparation
- Insurance Verification
- Medical Coding
- Payment posting
- Appointment Scheduling
- Patient Registration
Volunteer Experience
- Participated in a rural check up and treatment camp conducted in The Campco limited (Chocolate factory), B.R Krkera road, Pandeshwar, India.
- Participated in a treatment camp held in SDM college of Naturopathy and Yogic sciences, Belthangady, Karnataka.
- Organized a treatment camp for pedodontic patients in Ramakrishna Math and Ramakrishna Missions, Mangaladevi Road, Mangalore, India.
- Conducted an awareness cam in Mangalore Academy of Professional studies, Kadri road, Mangalore, India.
- Participated in various field visits in rural as well as urban areas during the internship phase and diagnosed diverse dental cases.
Timeline
Assistant Manager, Operations-Medical Insurance and Underwriting
TATA AIA
07.2022 - 02.2024
Customer Service Executive- Insurance
Idea Bubbles Consulting Services Pvt. Ltd
03.2020 - 06.2022
Dental Surgeon
Smile Care Plus Multi Specialty Dental Clinic
07.2016 - 05.2020
Post Graduation (PGDM) in Hospital and Healthcare Management - Post Graduation Diploma
Amity University
Bachelor of Science - Dental Surgery
Rajiv Gandhi University of Health Sciences
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