Harsha Gaddipati
Vancouver,Canada
Summary
Dynamic sales professional with proven expertise in customer service and relationship management at 41 Olive. Successfully implemented upselling techniques, enhancing transaction values and driving sales performance. Skilled in technology and communication, I excel at fostering team collaboration and delivering exceptional shopping experiences. Passionate about creating impactful customer interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
41 Olive
Brea, CA
06.2022 - 12.2023
- Expertise in sales management, customer relations, and team leadership
- Implemented upselling and cross-selling techniques, boosting average transaction value
- Delivered exceptional customer service by educating customers about the unique qualities, flavors, and uses of infused olive oils and vinegar
- Implemented incentive programs to motivate staff and improve sales performance
- Supervised daily store operations, including cash handling, budgeting, and expense control
- Administered inventory tracking to ensure accurate records
Sales Associate
New Sona Jewellers
Los Angeles, CA
06.2021 - 05.2022
- Trained staff on product knowledge, gemstones, and luxury customer service etiquette
- Maintained a clean, organized, visually appealing store layout to enhance the shopping experience
- Accurately managed point-of-sale transactions, including cash, card payments, and refunds
Teaching Assistant - Math & Science
California State University
Fullerton, CA
06.2020 - 05.2021
- Provided one-on-one or small-group assistance to clarify doubts and ensure understanding of topics like algebra, geometry, physics, and chemistry
- Engaged students with hands-on activities, visual aids, and real-life examples to simplify complex scientific and mathematical concepts
- Supported the lead tutor in scheduling sessions, organizing materials, and maintaining attendance records
Education
Master of Scinece in Applied Computer Science -
Fairleigh Dickinson University
Vancouver, BC, CanadaMaster of Science - Computer Science
California State University
Fullerton, CASkills
- Sales and Customer Service
- Technology Proficiency
- Communication
- Problem solving
- Multitasking
- Records maintenance
- Attention to detail
- Team management
Certification
Serve It Right
Timeline
Assistant Store Manager
41 Olive
06.2022 - 12.2023
Sales Associate
New Sona Jewellers
06.2021 - 05.2022
Teaching Assistant - Math & Science
California State University
06.2020 - 05.2021
Master of Scinece in Applied Computer Science -
Fairleigh Dickinson University
Master of Science - Computer Science
California State University
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