Harsha Bhardwaj
Summary
Customer‑focused professional with 3+ years of international voice & non‑voice support and front‑facing administrative experience. Skilled at high‑volume call handling, appointment scheduling, and delivering exceptional service. Seeking a role as a Customer Care Executive or Front Desk Receptionist where I can leverage strong communication, organizational, and problem‑solving abilities.
Overview
5
5
years of professional experience
Work History
Warehouse Associate (Part-time)
Amazon Canada Fulfillment Services, ULC
07.2024 - 02.2025
- Processed and labeled 300+ parcels/day ; loaded items accurately onto conveyor belts under tight deadlines.
- Maintained 100% accuracy in labeling and sorting in a high‑volume environment.
Sales Representative (Part-time)
TELUS Communications
01.2024 - 05.2024
- Delivered door-to-door education and sales pitches to customers regarding TELUS home services including internet, security, and camera bundles.
- Built strong interpersonal relationships, addressed inquiries, and explained package benefits clearly.
- Developed persuasive communication skills and met sales targets regularly.
Security Guard (Part-time)
Unicorn Security
08.2023 - 12.2023
- Provided rotating site security at multiple Shoppers Drug Mart locations.
- Ensured safety compliance, customer assistance, and store monitoring duties were fulfilled.
System Engineer
Infosys Technologies
03.2022 - 03.2023
- Delivered infrastructure and IT systems support, troubleshooting technical issues and maintaining uptime.
- Coordinated with teams to optimize workflow and managed administrative documentation for technical procedures.
Customer Care Executive
Teleperformance
08.2020 - 12.2022
- Handled 80–100 inbound calls/day for Etisalat (Voice), achieving a 95% CSAT .
- Resolved 200+ email tickets/week for Rebel US (Uber Eats), maintaining 98% first‑response SLA .
- Provided email support for Apple customer inquiries (purchases, upgrades, order status).
- Consistently exceeded performance targets in speed, accuracy, and quality.
Education
Post Degree Diploma - Web And Mobile App Design And Development
Langara College
Vancouver, BC02-2025
Bachelor of Technology - Computer Science And Engineering
Chandigarh Group of Colleges
Landran, Punjab, India06-2020
Skills
- Customer Support & Call Handling (Inbound/Outbound)
- Front Desk Operations (Appointment scheduling, visitor management)
- CRM & Ticketing Systems (Salesforce)
- First‑Call Resolution & Escalation Management
- Data Entry & Records Management
- MS Office Suite & Google Workspace
- Multitasking & Time Management
- Customer Satisfaction (CSAT) & SLA Compliance
Additional Information
- Immigration Status : Permanent Resident of Canada
- Languages : English (fluent), Hindi (native), Punjabi (native)
- Availability : Immediate, full‑time
- References : Available upon request
Timeline
Warehouse Associate (Part-time)
Amazon Canada Fulfillment Services, ULC
07.2024 - 02.2025
Sales Representative (Part-time)
TELUS Communications
01.2024 - 05.2024
Security Guard (Part-time)
Unicorn Security
08.2023 - 12.2023
System Engineer
Infosys Technologies
03.2022 - 03.2023
Customer Care Executive
Teleperformance
08.2020 - 12.2022
Post Degree Diploma - Web And Mobile App Design And Development
Langara College
Bachelor of Technology - Computer Science And Engineering
Chandigarh Group of Colleges
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