Harsha Bhardwaj
Surrey,BC
Summary
Detail-oriented and customer-focused professional with extensive experience in customer service, IT, and education. Adept at handling administrative tasks, managing client relationships, and using technology to improve efficiency. Seeking to leverage my technical, communication, and organizational skills in a Medical Office Assistant role to support patient care and clinic operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Engineer
Infosys Technologies
2021.11 - 2023.03
- Supported IT systems and infrastructure, troubleshooting technical issues and ensuring seamless operations.
- Coordinated with multiple teams to handle administrative tasks, maintain records, and manage workflow.
- Applied strong attention to detail in documenting processes and maintaining system performance.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
JavaScript Instructor
WhiteHat Education Technology Pvt Ltd
2020.11 - 2021.11
- Taught technical courses to students, ensuring clear understanding of complex topics and providing individualized support.
- Managed course materials, schedules, and administrative tasks, ensuring efficient operation of the classes.
- Demonstrated strong communication and organizational skills in delivering high-quality instruction.
Customer Care Executive
Teleperformance
2018.08 - 2020.10
- Provided front-line customer service, managing high volumes of inquiries and resolving client issues with professionalism.
- Scheduled appointments and handled sensitive customer information, ensuring accuracy and confidentiality.
- Developed strong relationships with clients and internal teams to ensure smooth operations and communication.
Education
Post-Degree Diploma - Web And Mobile App Design And Development
Langara College
Vancouver, BCSkills
- Medical Terminology (Ongoing Training)
- Customer Service
- Scheduling Appointments
- Clerical Support
- Microsoft Word
- Data Entry & Records Management
- Attention to Detail
Certification
- Basic Medical Terminology Course (Ongoing)
- Customer Service Excellence Certification (2021)
- Workplace Safety Training (Planned)
Additional Information
- Legally entitled to work in Canada (Permanent Resident).
- Available to work onsite at the Richmond office at least three times a week as required.
- Consent to a criminal record check.
Timeline
System Engineer
Infosys Technologies
2021.11 - 2023.03
JavaScript Instructor
WhiteHat Education Technology Pvt Ltd
2020.11 - 2021.11
Customer Care Executive
Teleperformance
2018.08 - 2020.10
Post-Degree Diploma - Web And Mobile App Design And Development
Langara College
- Basic Medical Terminology Course (Ongoing)
- Customer Service Excellence Certification (2021)
- Workplace Safety Training (Planned)
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