Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Holds a strong commitment to maintaining cleanliness standards, passionate about delivering high levels of guest satisfaction.
Managed housekeeping team and ensured adherence to established cleaning standards.
Supported Manager in assigning the work of Room Attendants and House Attendants and assist the Housekeeping employees by jumping in and cleaning as needed.
Checked and Maintained adequate level of supplies and material and request replenishment of supplies as required.
Inspired the team to achieve high standards of work and guest care.
Followed all emergency procedures.
Ensured all guest comments and feedback are acknowledged and followed up promptly.
Raising Team Performance
Involvement in New Hire Selection & Training
Regular Communications and Reporting to Management
Maintaining Team Discipline & Compliance to Standards / Regulations
Audit and Monitoring the team and guiding them.
Ensuring safe working environment for the team.
Operate the cash register and process customer payments
Provide excellent customer service and resolve complaints
Restock the store as needed
Ensure all store policies and procedures are being followed
Maintain a clean and orderly work area
Monitor the store for shoplifters and report any suspicious activity
Balance the cash register and report any discrepancies
Team Management
Quality Control
Process Improvement
Training and Development
Guest Services
Hygiene Standards
Scheduling