Harsh Verma
St. Stephen
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bank of Montreal
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Food Service Supervisor
McDonald’s St Stephen
12.2023 - Current
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Managed financial aspects such as tracking expenses, calculating costs per meal served.
SUPERVISOR
Elite Residential Concierge
09.2022 - 12.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained positive working relationship with fellow staff and management.
Education
Business Administration And Management
Seneca College
08.2023
Skills
- Business Planning
- Inventory Oversight
- Order Fulfillment
- Quality assurance policies
- Staff Leadership
- Staff Supervision
- Data entry
- Critical thinking
- Active listening
- Customer service
- Microsoft Excel
- Payment processing
- Complaint resolution
- Client relations
Roles And Responsibilities
- Delegated tasks to team members according to individual strengths.
- Organized workflow tasks to prevent downtime and production gaps.
- Set performance goals for staff members and helped teams meet important deadlines.
- Oversaw the training of new employees on job responsibilities and expectations.
- Conducted employee evaluations and documented overall progress.
- Notified employees of policy and procedure changes to promote overall compliance.
- Conducted disciplinary action when needed in accordance with company policy.
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
- Identified training needs and recommended additional training programs for crew members.
- Led team-building activities to foster a positive work culture.
Coursework
- Organizational Behaviour
- Introduction to Marketing
- Customer Service Solution
- Project Management
- CRM and Selling
- Human Resource Management
Extracurricular Activities
Debate Team Public Speaking
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Bank of Montreal
12.2024 - Current
Food Service Supervisor
McDonald’s St Stephen
12.2023 - Current
SUPERVISOR
Elite Residential Concierge
09.2022 - 12.2023
Business Administration And Management
Seneca College
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