HARSH TYAGI
Brampton,ON
Summary
Results-driven Project and Operations Head with over 8 years of comprehensive experience in marketing, operations, and customer support across diverse industries. Proven track record in leading cross-functional teams to optimize processes, enhance brand visibility, and improve customer satisfaction. Expertise in supply chain management and data analytics, coupled with strong project management skills that have led to significant improvements in project delivery times and operational efficiency. Committed to fostering a customer-centric culture that drives continuous improvement and builds lasting client relationships.
Overview
9
9
years of professional experience
Work History
Project and Operations Head
Ace Technical Services
Pune & Mumbai
01.2022 - Current
- Oversee all project management and operational functions, ensuring alignment with strategic objectives
- Lead cross-functional teams to deliver projects on time and within budget, enhancing overall efficiency
- Implement process improvements that have reduced project delivery times by 25%
- Foster a culture of continuous improvement through regular performance reviews and team training
- Strengthen client relationships by ensuring high-quality service delivery and responsiveness to client needs
Marketing & Operations Manager
Ace Technical Services
Pune & Mumbai
01.2018 - 12.2021
- Developed marketing strategies that increased brand visibility by 25%
- Spearheaded customer service initiatives that improved retention by 20%
Customer Support Executive
Pride Ltd.
Bangalore
01.2016 - 12.2018
- Provided exceptional support, leading to a 30% increase in customer satisfaction
- Collaborated on service improvements based on customer feedback
Education
MBA - Supply Chain and Logistics Management
Cardiff Business School, United Kingdom
04-2015
Bachelor of Commerce - First Class
Bharati Vidyapeeth University
PuneCBSE Board - 12th Std
Birla Vidya Mandir
Skills
- Project and Operations Management
- Supply Chain Management
- Marketing Strategy Development
- Data Analytics
- Customer Service Excellence
- Financial Acumen
- Client Relationship Management
Projects
Logistics and Supply Chain Optimization, Investigated the Indian supply chain landscape, providing strategic recommendations that improved efficiency by 20%. Walmart's Supply Chain Management Analysis, Conducted a comprehensive analysis focused on RFID technology implementation, enhancing procurement processes. Sustainability Practices at Unilever, Evaluated sustainability initiatives, recommending strategies that improved environmental responsibility.
Hobbies and Interests
- Investment Strategies
- Market Analysis
- Travel and Cultural Exploration
- Sports Activities
- Personal Development
References
Available upon request.
Timeline
Project and Operations Head
Ace Technical Services
01.2022 - Current
Marketing & Operations Manager
Ace Technical Services
01.2018 - 12.2021
Customer Support Executive
Pride Ltd.
01.2016 - 12.2018
MBA - Supply Chain and Logistics Management
Cardiff Business School, United Kingdom
Bachelor of Commerce - First Class
Bharati Vidyapeeth University
CBSE Board - 12th Std
Birla Vidya Mandir
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