Harsh Sidhu
Coquitlam,Canada
Summary
Dynamic and results-driven professional with a proven track record at Waldorf Hotel, excelling in customer service and financial reporting. Adept at building client relations and resolving conflicts, I successfully enhanced guest satisfaction and fostered repeat clientele while training staff to uphold service excellence. Skilled in event planning and effective communication.
Overview
3
3
years of professional experience
Work History
Receptionist
Waldorf Hotel
Vancouver, Canada
01.2021 - 01.2024
- Provided personal services to guests, including handling check-ins/check-outs, luggage assistance, transportation coordination
- Managed daily revenue collection cycles and prepared detailed financial reports, ensuring accounting accuracy
- Resolved guest concerns promptly, enhancing satisfaction ratings and fostering repeat clientele
- Assisted in training new staff, promoting best practices in customer service and hotel procedures
- Maintained a professional and welcoming environment, adapting to high-volume periods while ensuring quality service
- Collaborated with housekeeping and concierge teams to ensure seamless guest experiences
Volunteer
Leo’s Club - Lion’s Club International
Coquitlam, Canada
01.2021 - 01.2023
- Organized and coordinated community fundraisers such as bottle drives, bake sales, clothing drives, and charity haircut events
- Successfully raised funds for local charities, including BC Children’s Hospital, and homeless shelters, while increasing community engagement
- Developed marketing and promotional strategies to increase participation in events
- Mentored new volunteers, fostering teamwork and efficiency in event execution
Education
Bachelor of Science - Nursing
Capilano University
North Vancouver, BC01.2028
High School Diploma -
Kwantlen Park Secondary
Surrey, BC01.2023
Skills
- Customer Service Excellence
- Building Client Relations
- Team leadership
- Staff Training
- Problem Solving
- Conflict Resolution
- Event Planning & Marketing
- Effective Communication
- Adaptability
- Ability To Work Under Pressure
- Revenue Handling
- Financial Reconciliation
- Technological Proficiency
- POS Systems/Microsoft Office
- Financial reporting
- Information protection
Volunteer Experience
Leo’s Club - Lion’s Club International, Coquitlam, BC, 01/21, 12/23, Organized and coordinated community fundraisers such as bottle drives, bake sales, clothing drives, and charity haircut events, Successfully raised funds for local charities, including BC Children’s Hospital, and homeless shelters, while increasing community engagement, Developed marketing and promotional strategies to increase participation in events, Mentored new volunteers, fostering teamwork and efficiency in event execution
Languages
- French (A2 level)
- Punjabi
- Hindi
- English
- French (A2 level)
- Punjabi
- Hindi
Timeline
Receptionist
Waldorf Hotel
01.2021 - 01.2024
Volunteer
Leo’s Club - Lion’s Club International
01.2021 - 01.2023
Bachelor of Science - Nursing
Capilano University
High School Diploma -
Kwantlen Park Secondary