Harsh Sharma
Winnipeg,MB
Summary
Customer service professional with a strong record of resolving complex issues and enhancing customer satisfaction. Expertise in problem resolution and team collaboration leads to consistent positive outcomes and increased customer loyalty. Recognized for effective communication and empathetic approach in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Fergies Fish-n-Chips
05.2022 - 03.2025
- Managed over 200 walk-in customers daily, ensuring efficient service and conflict-free transactions.
- Handled customer complaints professionally, achieving satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly, minimizing on-hold wait times.
- Maintained extensive product knowledge to deliver accurate information to customers.
- Collaborated with team members to achieve monthly targets and enhance workflow efficiency.
- Actively listened to customer concerns, addressing issues swiftly and escalating major matters to supervisor.
Customer Service Representative
Apple 24/7 Intouch
01.2022 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Associate
EI Brands
06.2019 - 07.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma -
C.D.I College
Montreal, QC04-2021
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
- Hospitality and accommodation
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- First Aid & CPR Certification
- Food Handling & Food Safety
- IELTS English ( Advanced Level )
- Microsoft Certified
- AWS Certified Security - Specialty
- Customer Service Certification
Timeline
Customer Service Associate
Fergies Fish-n-Chips
05.2022 - 03.2025
Customer Service Representative
Apple 24/7 Intouch
01.2022 - 03.2022
Associate
EI Brands
06.2019 - 07.2020
High School Diploma -
C.D.I College
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