Harsh Sharma
Vancouver,Canada
Summary
Experienced logistics professional seeking a Managerial position to lead teams, optimize operations, and drive efficiency. Skilled in problem-solving, team development, and process improvement, with a proven track record in high-paced environments. Committed to fostering a productive workplace and delivering strong operational results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Preload Supervisor
United Parcel Services
05.2021 - Current
- Supervise, plan, assign and review the work of employees
- Ensure compliance with policies, procedures for safety and security, standards and regulations in force and participate in their improvement
- Resolve various problems and related complaints and implement corrective measures and process improvements
- Ensure smooth flow of operation
- Conduct performance reviews of employees and provide feedback to improve their performance
- Develop and implement training programs for new employees to ensure efficient and accurate package sorting and loading processes
- Develop and implement strategies to improve productivity and efficiency in the preload operation
- Identify areas of improvement in the package sorting and loading processes and implement effective solutions to increase efficiency and productivity
- Collaborate with other supervisors to develop and implement cross-training programs for employees
Warehouse Supervisor
Nippon Express
09.2024 - 01.2025
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
Warehouse Lead
Nippon Express
05.2024 - 09.2024
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Oversaw daily operations and shipping and handling processes.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated on comprehensive annual stock assessments.
Customer Service Supervisor
Freshco Food Mart
10.2020 - 08.2022
- Providing exceptional customer service by offering multilingual services(English, Spanish, Gujarati, Hindi and Marathi)
- Making money transfers for customers through RIA money transfer software
- Training new employees and assign daily tasks
- Managing and resolving customer complaints and issues in a timely and satisfactory manner to ensure customer satisfaction at Freshco Food Mart
- Supervising the daily operations of the customer service department and ensuring that all employees are effectively following company policies and procedures at Freshco Food Mart
- Supervising the implementation of multilingual customer service strategies to cater to a diverse customer base, ensuring effective communication and customer satisfaction at Freshco Food Mart
Package Handler
UPS
08.2019 - 08.2020
- Load, unload and move products and materials by hand or using basic material handling equipment
- Perform other material handling activities such as sorting, stacking packages on pallets and wrapping pallets
- Operate loading devices to load and unload materials onto and off trucks
- Ensure packages are properly labeled and coded for accurate tracking and delivery
- Ensure accuracy and efficiency in sorting, stacking, and loading packages to meet delivery schedules and customer expectations
- Adhere to safety protocols and guidelines to prevent accidents and injuries in the workplace
Education
Bachelor's of Business Administration - International Business Management
Acsenda School of Management
Vancouver, BC06.2022
Skills
- Computer Operation Research
- Multilingual
- Microsoft Office
- Customer relationship management
- Strong management and problem solving skills
- Strong written and oral communication skills
- Operational Management
- Strategic Planning
- Financial Analysis
- Performance Reviews
- Training Programs
- Package Sorting
- Shipping and receiving
- Incident investigation
- Stock replenishment
- Performance monitoring
- Distribution planning
- Hazard identification
Languages
English
Native or Bilingual
French
Elementary
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Native or Bilingual
Spanish
Limited Working
Punjabi
Limited Working
Certification
Forklift License
Timeline
Warehouse Supervisor
Nippon Express
09.2024 - 01.2025
Warehouse Lead
Nippon Express
05.2024 - 09.2024
Preload Supervisor
United Parcel Services
05.2021 - Current
Customer Service Supervisor
Freshco Food Mart
10.2020 - 08.2022
Package Handler
UPS
08.2019 - 08.2020
Bachelor's of Business Administration - International Business Management
Acsenda School of Management
Forklift License
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