Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
HARSH SHAH
Assistant Manager
Edmonton,AB
Summary
Education
Metas Adventist SchoolSurat, India
Higher Secondary Education
University Overview
- Elected to Vice-President for The Student Council of Science in 2020
Seneca CollegeToronto, ON
Advanced Diploma from Computer Programming And Analysis
University Overview
Skills
Customer Relationship Management (CRM)
Customer Service
Sales
Digital Marketing
Key Management
Finance
Inventory Management
Recruitment & Hiring
Team Leadership Training & Development
Communication & Interpersonal Skill
Projects
Projects
In the first semester of my CPA program, me and my team were required to create a working code which displayed data according to the user’s choice. The data was being read from a file which contained information about different locations in Canada. There were 4 choices for the user like display all data, by region, by month and by location. The data was first imported into the modules and then was sorted according to the user’s choice and was lastly displayed. For this we distributed tasks in the group which helped me gain confidence of me working under pressure in a team and also helped me gain more knowledge about programming using C.
In the second semester of my CPA program, me with my teammate created a database which will be used as a backend for a food delivery application. The database would store all the data regarding restaurants, food vendors, customers and even all the information of the tech-enabled delivery drivers. The database with a software would create a perfect platform which will serve many customers across the globe. For the final database I created all the required tables in SQL using the data-dictionary my fellow teammate created and then filled the tables with data. This group project helped me further improve my team-working skills and helped me gain experience working with SQL.
Work History
Fossil Group Inc.
Sales Associate
06.2023 - 01.2024
Job overview
• Processed transactions efficiently using a point-of-sale system, achieving a throughput of 25 transactions per hour.
• Demonstrated product features and benefits tailored to customers' needs, resulting in a 20% increase in customer satisfaction.
• Achieved an outstanding Item Sold per Hour (IPC) of 3, surpassing the performance benchmark and showcasing effective product promotion
• Spearheaded strategic customer engagement initiatives, leading to an impressive 30% surge in sales and surpassing established sales goals.
Wendys Restaurant
Supervisor
01.2022 - 01.2024
Job overview
• Directed and supervised a high-performing team of 10 employees, resulting in a 15% increase in daily operational efficiency.
• Implemented operational policies and procedures, leading to a 20% improvement in workflow accuracy.
• Resolved customer complaints promptly, achieving a 25% reduction in resolution time and ensuring a 90% customer satisfaction rate.
• Conducted monthly inventory checks, resulting in a 20% decrease in stock shortages and ensuring consistent availability of all products.
Conquer Immigration
Immigration Consultant
05.2023 - Current
Job overview
• Conducted comprehensive consultations with 150+ clients, resulting in a detailed understanding of their immigration needs, goals, and eligibility.
• Maintained communication with clients, ensuring timely updates on case progress and addressing 95% of concerns or queries.
• Educated and informed 200+ clients about immigration processes, requirements, and potential challenges, enhancing their understanding and confidence in the process.
• Guided settlement services and resources to 120+ clients, facilitating a smooth transition and integration into their new environment.
Rogers Communications
Assistant Manager
03.2024 - 03.2025
Job overview
• Conducted multi-stage interview processes to recruit and onboard sales representatives.
• Led orientation and in-class training sessions, equipping new hires with product knowledge and sales strategies
• Managed a team of seven, overseeing daily operations and performance tracking.
• Distributed qualified leads to optimize sales conversions and team productivity.
• Ensured compliance with company policies and sales protocols while fostering a high-performance work environment.
Timeline
Assistant Manager
Rogers Communications
03.2024 - 03.2025
Sales Associate
Fossil Group Inc.
06.2023 - 01.2024
Immigration Consultant
Conquer Immigration
05.2023 - Current
Supervisor
Wendys Restaurant
01.2022 - 01.2024
Metas Adventist School
Higher Secondary Education
Seneca College
Advanced Diploma from Computer Programming And Analysis
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