Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Harsh Shah

Edmonton,Alberta

Summary

Detail-oriented Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Mint Smartwash
Edmonton, Alberta
03.2024 - Current
  • Established standards for customer service excellence throughout the organization.
  • Developed an online presence for the wash location, with 140 positive reviews by Google, resulting in a 4.2 rating uplifting confident for new customer.
  • Ensured safety protocols were followed at all times while cars were being washed.
  • Leading by example, as a top seller since joining, by giving advice on how to improve sales to staff with tricks.
  • Inventory check for RFID stickers, chemicals, and other wash or office supplies being maintained.
  • Assisted customers with inquiries about pricing, services offered.
  • Inspected vehicles before and after they were washed to ensure quality standards were met.
  • Monitored all equipment used during the car wash process to ensure it was functioning properly.
  • Provided direction and leadership on team projects related to improving efficiency within the car wash facility.
  • Implemented strategies for upselling additional services during each visit.
  • Maintained and detailed cleaning of vacuums, pressure washers, and equipment for car wash and self-service areas.
  • Operated cash register and processed cash, credit card and check payments.
  • Guided vehicles onto the conveyor belt accurately and safely.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Restaurant General Manager

Basil Box
Edmonton, Alberta
08.2022 - 03.2024
  • Manage operations for smooth functioning, operation while maintaining a high standard of customer satisfaction
  • Responsible for the overall food and beverage operations by formulating policies, business goals, and exceeding revenue targets.
  • Focused on continuous staff training and development to ensure policies and procedures are followed.
  • Developed close relationships with clients and analyzed their needs to develop and build menus.
  • Ensure company standards for quality and service are exceeded by each team member.
  • Effectively implemented new systems and procedures that increased sales.
  • Assisted with interviewing, hiring, training, and development of qualified employees.
  • Managed back-of-house operations, including food preparation, quality control, and expediting customer.
  • Ensured quality and critical communication between the front and back of house.
  • Created numerous in-store contests and promotions to increase sales, productivity, and facilitate team.
  • Deal with customer complaints and concerns, achieving record 100% customer satisfaction ratings.
  • Created employee schedule to ensure labor hours fall within projected guidelines and accommodate.
  • Collaborated with kitchen staff to develop and implement new menu items that increased restaurant sales by 15%.
  • Performed reconciliations between general ledger, bank accounts, and credit card accounts to ensure accuracy of financial information.
  • Carried out general maintenance and repairs to the vessel.
  • Developed an online presence for the restaurant and Google rating uplift to 4.6, resulting in a 20% increase in website traffic. Set up client files, assist with the completion of budgets, and complete administrative planning.
  • Performed the month-end and quarter-end close process.
  • Identified issues and errors, investigated discrepancies, and discussed with managers or engagement partners to develop resolutions.
  • Created boarding plans and educated newly hired employees on HR policies, internal procedures, and regulations.

Assistant Manager

KFC/Taco Bell
London, ON
04.2022 - 07.2022
  • Completed bookkeeping activities using client-supplied records.
  • Consistently decreased the food cost variance by 4-6% in 3 months.
  • Reduced variable cost through tighter control on inventory.
  • Increased positive feedback from the customers on the feedback page by 24%.
  • Performed succession planning by hiring, training/retraining, and including performance evaluations as a monthly activity.
  • Applied effective strategies and increased productivity and up-selling by 15%, through training FOH staff members.
  • Maintained weekly inventory as per the food cost.
  • Managed the standards in the store as per the company's prescribed policy procedures.
  • Made schedules and managed shifts, stepping in when needed or if the store is short-staffed.
  • Ordered inventory in a weekly fashion to maintain optimum balance of inventory and maintained relations with vendors for emergency deliveries.
  • Optimized staff operations by enforcing company procedures and policies, taking adequate measures.

Sales Manager

Karnataka Soaps & Detergents
Ahmedabad, Gujarat
02.2017 - 08.2019
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Established and cultivated solid business relationships with new or existing customers.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Education

SUPPLY CHAIN MANAGEMENT (LOGISTIC)

Fanshawe College of Applied Arts And Technology
London, ON
04-2022

BUSINESS ANALYSIS

Fanshawe College of Applied Arts And Technology
London, ON
04-2021

Master of Commerce - Accounting

Gujarat University
Ahmedabad
05-2018

Skills

  • Inventory management
  • Budgeting
  • Complaint resolution
  • Training development aptitude
  • POS systems expert
  • Recruiting and interviewing
  • Employee performance evaluations
  • Staff supervision
  • Cost Control
  • Sales growth
  • Accurate money handling
  • Inventory controls
  • Team Building
  • Training and mentoring
  • Sales processes
  • Order management
  • Sales Reporting
  • Marketing strategy

Certification

Food Handler Certification

WHMIS

Standard First Aid And CPR

References

References available upon request.

Timeline

Assistant Manager

Mint Smartwash
03.2024 - Current

Restaurant General Manager

Basil Box
08.2022 - 03.2024

Assistant Manager

KFC/Taco Bell
04.2022 - 07.2022

Sales Manager

Karnataka Soaps & Detergents
02.2017 - 08.2019

SUPPLY CHAIN MANAGEMENT (LOGISTIC)

Fanshawe College of Applied Arts And Technology

BUSINESS ANALYSIS

Fanshawe College of Applied Arts And Technology

Master of Commerce - Accounting

Gujarat University

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Harsh Shah