Harsh Shah
WINDSOR,Ontario
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Project Engineer
Mayson Enterprises
01.2023 - 12.2023
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Evaluated change order requests in response to out-of-scope work activities.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Determined and scheduled priorities as required to progress engineering work.
- Trained junior engineers in workstation design and material handling.
- Collaborated on interdisciplinary projects, showcasing adaptability and versatility as a Project Engineer.
- Identified technical risks within managed projects.
- Developed detailed project plans to ensure timely completion and deliverables were met.
Customer Service Representative
Home Depot
12.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Masters in Engineering - Mechanical Engineering (Automotive Option)
University of Windsor
Windsor, ON01.2023
Bachelors in Engineering - Mechanical Engineering
Gujarat Technological Univesity
Gujarat, India06.2021
Skills
- Project Management
- Scheduling and Planning
- Quality Control
- Project Estimation
- Analytical Thinking
- Cost Management
- Team Collaboration and Leadership
- Document Management
- Document Control
- Schedule Management
- Documentation Control
- Construction management
- Engineering Design
- Technical Analysis
- Risk Management
- Client Relations
- Quality Assurance
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional
Certification
- SolidWorks Professional
- SAP Production Planning
- Operations Management Foundations
- SAP ERP Essential Training
- Six Sigma Principles
- MATLAB Essential Training
- Six Sigma Yellow Belt
Timeline
Project Engineer
Mayson Enterprises
01.2023 - 12.2023
Customer Service Representative
Home Depot
12.2021 - 01.2023
Masters in Engineering - Mechanical Engineering (Automotive Option)
University of Windsor
Bachelors in Engineering - Mechanical Engineering
Gujarat Technological Univesity
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