Harsh Patel
Summary
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Sales Associate
Bell
Thompson, Manitoba
02.2023 - 12.2023
- Guided customers in selecting optimal phone, internet, TV, and security services.
- Resolved issues with phones and tablets by eliminating viruses, malware, and adware.
- Repaired and replaced hardware in Android devices to enhance performance.
- Conducted post-sale follow-ups to ensure satisfaction and drive upselling opportunities.
Supervisor
Great Canadian Dollar Store
Thompson, Manitoba
12.2019 - 02.2023
- Oversaw overall store operations, including sales and merchandise ordering initiatives.
- Generated reports and adjusted stock files to maintain inventory accuracy.
- Ensured a friendly and cooperative environment among customers, management, and colleagues.
- Operated cash register to complete all sales transactions efficiently.
Supervisor
Tim Hortons
Thompson, Manitoba
06.2019 - 12.2022
- Stocked and refilled products at Tim Horton’s to maintain optimal inventory levels.
- Fostered an engaging work environment that motivated team members to achieve goals.
- Ensured compliance with restaurant policies, including cash handling and food safety protocols.
- Completed shift documentation and adhered to sanitation standards in food preparation.
- Increased restaurant profits by successfully up-selling menu items, beverages, and desserts.
- Addressed customer needs promptly and resolved food or service issues effectively.
- Processed payments accurately and managed guest concerns with professionalism.
Cashier
A&W
Orangeville, Ontario
10.2017 - 06.2018
- Welcomed customers enthusiastically to create positive first impressions.
- Processed high-volume customer orders and payments accurately using POS system.
- Managed cash drawer with 100% accuracy throughout assigned shifts.
- Resolved customer complaints promptly, escalating complex issues to management as needed.
- Educated customers on promotions, menu items, and allergy specifications.
- Maintained order accuracy during assembly and delivery, enhancing customer satisfaction scores.
Education
Cybersecurity -
ABM College
10.2025
Biotechnology - Forensics
Sir Sandford Fleming College
Peterborough ON08.2018
Skills
- Strong teamwork
- Sales expertise
- Retail marketing
- Conflict mediation
- Customer education
- Product education
- Merchandise upselling
- Staff training
References
References available upon request.
Timeline
Sales Associate
Bell
02.2023 - 12.2023
Supervisor
Great Canadian Dollar Store
12.2019 - 02.2023
Supervisor
Tim Hortons
06.2019 - 12.2022
Cashier
A&W
10.2017 - 06.2018
Cybersecurity -
ABM College
Biotechnology - Forensics
Sir Sandford Fleming College