Harsh Patel

• Company Overview: Newfoundland and Labrador Health Service.
• Traveled to and surveyed hospital floor plans across the province, documenting layouts with Visio.
• Stacked and configured Cisco switches and access points as per the senior IT analyst's instructions.
• Used Ekahau and other temperature-mapping devices for AP installation.
• Maintained network connectivity of workstations, servers and network devices.
• Troubleshot hardware and software to determine and rectify network problems.
• Logged, resolved and escalated on-site and off-site issues.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes

• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Communicated product information with confidence and educated consumers about company.
• Maintained clean, organized and professional work environment.

• Company Overview: Vale Mining Operations
• Managed underground IT devices as EUD analyst, enhancing operational efficiency.
• Configured and maintained switches, access points, printers, and conference room equipment.
• Utilized SAP and ServiceNow ticketing systems for accurate documentation and issue resolution.
• Leveraged PowerBI, Mobilaris, MQTT, and Kaleus software for data analysis and visualization.
• Installed and configured IROC ecosystem for underground vehicle tracking and reporting.
• Maintained system operations from 2,400 ft to 5,400 ft underground.
• Configured Samsung phones with Samsung Knox, AirWatch, and Intune for secure OS deployment.
• Installed beacons for vehicle tracking using nRF Connect and Confidex Runestone.

• Administered networks by creating user accounts and managing permissions.
• Coordinated inventory supplies and equipment to maximize team productivity.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Installed security cameras, access control systems, IoT devices, and related hardware.
• Installed network devices, including switches, routers, modems, and access points with associated cabling.
• Interpreted building schematics to design effective security system layouts.
• Created visual representations to assist clients in selecting appropriate security solutions.

• Guided customers in selecting optimal phone, internet, TV, and security services.
• Resolved issues with phones and tablets by eliminating viruses, malware, and adware.
• Repaired and replaced hardware in Android devices to enhance performance.
• Conducted post-sale follow-ups to ensure satisfaction and drive upselling opportunities.

• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Learned other teammates' work tasks to train as backup.
• Greeted customers at counter to fulfill requests and answer questions.

• Oversaw overall store operations, including sales and merchandise ordering initiatives.
• Generated reports and adjusted stock files to maintain inventory accuracy.
• Ensured a friendly and cooperative environment among customers, management, and colleagues.
• Operated cash register to complete all sales transactions efficiently.

• Stocked and refilled products at Tim Horton’s to maintain optimal inventory levels.
• Fostered an engaging work environment that motivated team members to achieve goals.
• Ensured compliance with restaurant policies, including cash handling and food safety protocols.
• Completed shift documentation and adhered to sanitation standards in food preparation.
• Increased restaurant profits by successfully up-selling menu items, beverages, and desserts.
• Addressed customer needs promptly and resolved food or service issues effectively.
• Processed payments accurately and managed guest concerns with professionalism.

Configured Samsung and Apple devices via Samsung Knox ABM MDM and Workspace ONE for both surface and underground operations. Partnered with Rogers and Bell to prepare corporate devices tailored to user needs. Utilized Dalo Radius to configure underground LTE SIM cards for secure private network access. Authored and disseminated documentation and guides for project resources. Showcased proficiency in Azure Intune and MS 365 administration. Exercised advanced skills in managing Cisco CUCM systems. Promptly resolved incidents and tasks to support field users effectively. Serviced various hardware including laptops, desktops, cameras, printers, and Polycom devices as required.

• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

• Welcomed customers enthusiastically to create positive first impressions.
• Processed high-volume customer orders and payments accurately using POS system.
• Managed cash drawer with 100% accuracy throughout assigned shifts.
• Resolved customer complaints promptly, escalating complex issues to management as needed.
• Educated customers on promotions, menu items, and allergy specifications.
• Maintained order accuracy during assembly and delivery, enhancing customer satisfaction scores.