Harsh Patel
Halifax,Canada
Summary
Dedicated and ambitious professional with a proven track record of success in sales spanning over 7 years. Skilled in establishing positive relationships with team members and clients through exceptional communication and organizational abilities. Experienced in client relationship management across diverse industries. Committed to consistently exceeding sales targets and delivering exceptional customer service. Possesses strong interpersonal skills and a drive to achieve excellence. Additionally, experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth. Demonstrated track record of building strong relationships with stakeholders to ensure business success.
Overview
7
7
years of professional experience
Work History
Frontline Customer Support Representative
Harvest Clean Eats
06.2023 - 12.2024
- Provided exceptional customer service by assisting patrons with menu selections, resolving concerns, and ensuring a positive dining experience
- Managed high-volume orders, processed payments, and maintained a clean dining area during peak hours
- Collaborated with team members to optimize operations and enhance customer satisfaction
- Developed strong problem-solving skills by addressing complaints and implementing effective solutions
- Thrived in a fast-paced environment, balancing efficiency with attention to detail
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Client Solutions Manager
CIBC
03.2023 - 10.2024
- Played a key role in the successful launch of multiple high-impact marketing campaigns that generated increased brand awareness and sales leads.
- Increased overall customer satisfaction by proactively monitoring account performance and providing strategic recommendations for improvement.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services to clients.
- Demonstrated strong leadership skills while leading a team of 10 people to deliver tailored financial solutions.
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
- Collaborated with cross-functional teams to identify opportunities for product enhancement based on client feedback, leading to an increase in product
adoption.
Business Owner / Manager of Operations
New Patel Seeds and Fertilizers
04.2018 - 12.2022
- Led end-to-end operations of an agricultural distribution business (seeds, fertilizers, pumps), driving sales growth through market expansion
- Built strong relationships with farmers, retailers, and suppliers, offering tailored solutions to boost productivity
- Managed inventory, logistics, and supply chains to ensure timely, cost-effective deliveries
- Conducted market research to identify trends and introduced innovative products to meet demand
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Post-Baccalaureate Diploma - Business Management
Cape Breton University
Sydney, NS12.2024
Bachelor of Commerce - Business Management
Sardar Patel University
Anand, GJ06.2021
Skills
- Exceptional leadership and
communication skills - Demonstrated ability to work in a team environment and train other employees
- Excellent time management and multitasking skills
- Employs creative and analytical thinking to problem solve
- Time management
- Strong negotiation skills
- Decision-making
- Data management
- Teamwork and collaboration
- Customer communication and empathy
- Customer success management
- Report generation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Frontline Customer Support Representative
Harvest Clean Eats
06.2023 - 12.2024
Client Solutions Manager
CIBC
03.2023 - 10.2024
Business Owner / Manager of Operations
New Patel Seeds and Fertilizers
04.2018 - 12.2022
Post-Baccalaureate Diploma - Business Management
Cape Breton University
Bachelor of Commerce - Business Management
Sardar Patel University
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