Summary
Overview
Work History
Education
Skills
Certification
Languages
Key Alignments With The Role
Languages
Timeline
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Harsh Patel

Moncton,Canada

Summary

Dynamic professional with a proven track record at Rogers, excelling in customer service excellence and technical proficiency. Leveraged critical thinking to resolve complex issues, boosting customer satisfaction. Skilled in multitasking in high-pressure environments, demonstrating leadership and collaboration. Achieved significant upselling success, reflecting advanced sales techniques and customer engagement expertise.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Staff Level – Prep & Sales

Pita Pit
Moncton, Canada
08.2024 - Current
  • Assisted customers with order selections, ensuring satisfaction, and promoting add-ons.
  • Managed food prep, stocking ingredients, and maintaining product quality.
  • Operated the cash register, handling transactions accurately and efficiently.
  • Built and maintained working relationships with peers and upper management.
  • Implemented upselling initiatives to maximize sales opportunities with customers.

Customer Technical Support

Rogers
Moncton, Canada
06.2024 - 08.2024
  • Provided exceptional customer service by addressing inquiries, troubleshooting issues, and offering tailored solutions
  • Promoted Rogers products and services, identifying client needs to recommend appropriate plans
  • Resolved customer concerns efficiently, ensuring a seamless support experience
  • Provided technical support for customers utilizing the company's products or services.
  • Provided technical support to customers, including troubleshooting and resolving hardware and software issues.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Fulfillment Center Associate (Problem Solver)

Amazon
St. Thomas, Canada
10.2023 - 04.2024
  • Investigated and resolved parcel discrepancies, ensuring customers received their orders promptly
  • Used tracking tools to locate and label packages, improving order accuracy
  • Assisted new employees, fostering a collaborative and efficient work environment
  • Picked products from designated locations using various tools and transferred themto appropriate areas for further processing.
  • Scanned incoming products with radio-frequency scanners and entered products into theinventory management system for smooth stock tracking and customer order fulfillment.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Ensured that all products were properly labeled according to company standards.

Line Cook & Customer Service Representative

100 Kellogg Lane - The Canteen
London, Canada
01.2023 - 10.2023
  • Operated various kitchen equipment while maintaining a high standard of food preparation
  • Provided friendly customer service, upselling items, and managing transactions
  • Maintained organization and cleanliness in a fast-paced environment
  • Maintained accurate records of daily production sheets including waste logs.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Stocked and restocked kitchen supplies as needed.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Checked thetemperature of freezers and refrigerators to maintain proper storage of cold items.

Cashier & Sales Associate

Budweiser Gardens
London, Canada
10.2022 - 05.2023
  • Processed transactions efficiently while engaging with customers to enhance their experience
  • Managed cash till reconciliation at the end of shifts
  • Assisted with fast food preparation while maintaining excellent customer service

Education

High School Diploma -

B.A.P.S SVM
Bakrol ,GJ
08-2021

Jr. Cyber Security Expert - Cyber Security

CSI
Anand,GJ
06-2022

Bachelor - Business Commerce

Fanshawe College
London, ON

Skills

  • Customer Service Excellence
  • Sales and upselling techniques
  • Critical Thinking and Problem-Solving
  • Team Collaboration & Leadership
  • Multitasking in high-pressure environments
  • Frontline Client Engagement
  • Basic Underwriting Knowledge
  • Cash handling and financial transactions
  • Computer and Technical Proficiency
  • Sales experience
  • Customer support
  • Customer service expertise
  • Advanced [software] knowledge
  • Supply replenishment

Certification

  • Smart Serve, 12/31/25
  • WHMIS (Workplace Hazardous Materials Information System)
  • Food Handler Certification
  • Excel for Business
  • Cyber Security & Penetration Testing
  • OHSC Office Administrator & MS Office
  • Shopify Basics

Languages

  • English, Fluent
  • Hindi, Fluent

Key Alignments With The Role

  • Sales & Customer Service Experience: Proven ability to engage customers, upsell products, and handle transactions efficiently.
  • Problem-Solving Skills: Experience in troubleshooting issues and resolving client concerns.
  • Multitasking in a Fast-Paced Environment: Comfortable handling multiple responsibilities simultaneously while maintaining high-quality service.
  • Commitment to Learning: Eager to pursue the required insurance licensing and CIP designation.

Languages

English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual

Timeline

Staff Level – Prep & Sales

Pita Pit
08.2024 - Current

Customer Technical Support

Rogers
06.2024 - 08.2024

Fulfillment Center Associate (Problem Solver)

Amazon
10.2023 - 04.2024

Line Cook & Customer Service Representative

100 Kellogg Lane - The Canteen
01.2023 - 10.2023

Cashier & Sales Associate

Budweiser Gardens
10.2022 - 05.2023

High School Diploma -

B.A.P.S SVM

Jr. Cyber Security Expert - Cyber Security

CSI

Bachelor - Business Commerce

Fanshawe College

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Harsh Patel