Harsh Patel
Montreal,QC
Summary
Highly motivated, energetic and results driven in the field of Technical Support Analyst. Proven ability to work hard to reach goals, to take initiative and efficiently manage multiple priorities. Strong presentation and persuasive skills. Able to work successfully as part of a team while also delivering independent results
Overview
2
2
years of professional experience
Work History
Technical support Analyst
TMX Group
07.2022 - Current
- Resolved issues with systems, hardware quickly and accurately.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Offered remote support to clients via phone, email and chat.
- Resolve technical problems in different Microsoft Windows Operating Systems
- Work together with other Technical Support Specialists to find solutions to more complex issues.
- Assign non-resolved incidents or service requests to the appropriate support team, identify, and escalate incidents requiring urgent attention and action.
Customer Service Representative
IO Solutions
11.2021 - 07.2022
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
- Access instruction manuals to help users utilize their software or hardware properly.
- Keep detailed logs of client problems, solutions, and customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Diploma - Business Administration
Herzing College
Montreal, QC10.2021
Bachelor of Engineering -
Gujarat Technical University
India06.2017
Skills
- Issue Troubleshooting
- Support End-Users
- Complaint Resolution
- Technical Support and Assistance
Timeline
Technical support Analyst
TMX Group
07.2022 - Current
Customer Service Representative
IO Solutions
11.2021 - 07.2022
Diploma - Business Administration
Herzing College
Bachelor of Engineering -
Gujarat Technical University
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