Harsh Patel
IT Specialist
Barrie,ON
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1 and 2 support knowledge.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Tech Support Tier 1 at SMART Technology
Blue Ocean
Halifax, NS
06.2021 - 05.2022
- Maintained excellent attendance record, consistently arriving to work on time.
- Monitored company inventory to keep stock levels and databases updated.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assist customers with configuring security software products for PC and Mac OS.
- Collaborated with team members to achieve target results.
- Worked flexible hours across night, weekend and holiday shifts.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Customer Service Representative
The Sydney Call Center
Halifax, NS
11.2020 - 05.2021
- Answered phone and assisted customers with changes
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Resolved payment and order disputes
- Provided excellent technical support
- Confirmed payments, refunds, etc.
Technical Support Representative
Nordia Inc
Orillia, ON
08.2019 - 06.2020
- Provided daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicated clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Maintained detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided documentation on troubleshooting of technical processes to support desk staff.
Junior IT Technician
DQ Canada
Orillia, ON
01.2018 - 08.2018
- Delivered high quality efficient services and products that effectively addresses clients business needs and expectations
- Assisted IT coordinator in installation
- Accurately documented technical specifications for end-user devices, and equipment failure & repair.
- Used ticketing system to maintain accurate records of completed and pending jobs.
- Maintained and repaired technological equipment and peripheral devices such as routers.
- Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs.
- Applied critical thinking and research to address complex issues.
Education
Post-Baccaleurate Diploma - Computer Systems Technician Networking
Georgian College
Barrie, ON 09.2017 - 12.2019
Bachelor of Science - Bachelors in Computer Application
Dr. Bhimrao Ambedkar University
India 06.2013 - 07.2016
Skills
Technical issues analysis
Certification
Computer Hardware and Networking
Timeline
Tech Support Tier 1 at SMART Technology
Blue Ocean
06.2021 - 05.2022
Customer Service Representative
The Sydney Call Center
11.2020 - 05.2021
Technical Support Representative
Nordia Inc
08.2019 - 06.2020
Junior IT Technician
DQ Canada
01.2018 - 08.2018
Post-Baccaleurate Diploma - Computer Systems Technician Networking
Georgian College
09.2017 - 12.2019
Computer Hardware and Networking
08-2016
Bachelor of Science - Bachelors in Computer Application
Dr. Bhimrao Ambedkar University
06.2013 - 07.2016
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